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Heathcare Risk Adjustment Client Service Delivery Manager - Brentwood, TN or Telecommute

UnitedHealth Group

Brentwood, TN
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Job Details

748852 Heathcare Risk Adjustment Client Service Delivery Manager Brentwood TN or Telecommute

Heathcare Risk Adjustment Client Service Delivery Manager - Brentwood, TN or Telecommute (748852)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

This role is responsible for creating a plan to support the daily operational execution of service delivery at the client level. Included in the responsibilities are tracking and reporting on the daily progress, hosting meetings to review and gain responses, provide weekly updates and relevant feedback to leadership  to meet client, department and organizational goals.


Critical aspect of the role is to have the ability to build and maintain strong relations with internal and external stakeholders. In this leadership role, you will be empowered to report on and communicate about short and long term operational / strategic business objectives.


Primary Responsibilities:

  • Develop and implement effective / strategic metrics-based reporting and communication materials for both internal and external stakeholders.
  • Balance between providing oversight of the daily execution of service delivery and client-specific service level delivery with strategic planning necessary to support the continuous growth and expansion of the program
  • Coordination of activities across organizational lines in an matrix environment
  • Responsible for ongoing development and refinement of process to streamline and drive program efficiency to continuously deliver on contractual obligations
  • Work independently, achieve tight deadlines and take initiative on multiple projects
  • Ability to interact with numerous stakeholders at all levels of the organization
  • Ability to work in a fast-paced work environment, requiring for the candidate to be self-directed and have the ability to collaborate with other across the organization

Required Qualifications:

  • 3 or more years of experience proactively identifying additional data analysis opportunities in order to provide clients with comprehensive view of entire scope of business potential
  • 3 or more years of creating client-facing and/or leadership presentation of data, program updates, and strategy
  • 3 or more years of experience of communicating analysis including trends and strategic opportunities  to internal and external audiences
  • 2 or more years of experience working in a Health care position that focused on data or had program oversight or managed clients
  • Intermediate level of proficiency with MS Office
Preferred Qualifications:
  • Experience working in risk adjustment within a health plan
  • Data analytics experience
  • SQL / Access experience
  • Bachelor’s degree in related field
Soft Skills:
  • Strong written and oral communication skills
  • Proven strong problem solving skills
  • Analytical and information gathering skills; ability to evaluate and prioritize extensive detailed data

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: risk adjustment, operations, client messaging, service delivery, strategic planning, relationship building, Brentwood, TN, Tennessee, Telecommute, Remote, Work from Home

Job Details

  • Contest Number748852
  • Job TitleHeathcare Risk Adjustment Client Service Delivery Manager - Brentwood, TN or Telecommute
  • Job FamilyBusiness Operations
  • Business SegmentOptum Operations

Job Location Information

  • Brentwood, TN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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