High Touch Customer Support Engineer - LAN Switching

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1227002
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WHO WE ARE

Cisco High Touch Technical Support Team is a group of highly skilled technical engineers that provide technical support for Cisco Premium customers at a network level.

WHO ARE WE LOOKING FOR

We are currently looking for a Customer Support Engineer to join some of the industry's brightest minds in today's most advanced Internet technologies in the Routing and Switching environment. In this role, you will gain insight on the detailed functionality of Cisco High End Routing and Switching products and partner with all distributed elements of the service chain.

WHAT YOU'LL DO

  • Provide second or third line network level support for LAN-SW products to Cisco customers, partners, account teams and other internal technical support teams.
  • Act as a focal point for high impact, large account problem resolution.
  • Work on challenging network problems which require excellent technical, analytical, troubleshooting and interpersonal skills.
  • Drive initiatives to build customer intimacy and act as a customer champion in order to understand the customer's business, their expectations and unique perspective.
  • Utilize moderate to complex laboratory setups to recreate and solve problems.
  • Collaborate across the board with colleagues locally and entire global support team.
  • Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.
  • Drives actions to avoid customer issues.
  • Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.

WHO YOU ARE

  •  Problem solver: You know how to solve problems. You are analytical in your approach.
  • Technical Wizard: Obviously, you are an authority in your technology field. You represent the following:
    • Have 5+ years practical experience in configuring, supporting, and troubleshooting networks (Cisco Catalyst and Nexus)
    •  Require minimal supervision and provide guidance to lower level engineers.
    •  Have in-depth knowledge of the following areas: High-End Routing and Switching Products.
    •  Can demonstrate networking experience including TCP/IP and Routing Protocols.
    •  Have minimum of CCNP or CCIE written. Full CCIE is preferred.
    •   Have customer support experience record.
    •   Are able to communicate effectively in English both verbally and in writing
    •   Are skilled in Effective Troubleshooting and Analytical thinking
    •   Have very good knowledge of L2&L3 technologies

    Wow! We will be very impressed if you can also show one of these:

  • Cisco Certification: CCIE R&S or / and any others
  • Programming skills in Python
  • Education: You are Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
  • Fluent Communicator: You have excellent communication skills (in English).
  • Quick Learner: You demonstrates an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely to drive customer satisfaction.


  • Empathy and Soft Skills Master: You are able to keep customers happy and stress levels down during difficult situations. You have a passion for customer satisfaction and dream about customer success.

WHY CISCO

Joining Cisco means you are joining one of the best companies in the world recognized for its  leadership in the industry. Is there anything else we can offer you than being a prestigious company in the industry? Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. At Cisco, each person brings their unique talents to work as a team and make a difference. Our people play an important part in our shared success and one of the ways we recognize their contribution is through the reward and support we offer…

  • on the market!
  • . You have the possibility to obtain multiple CCIE’s, CCDE and even CCAr paid by Cisco (you also get a bonus each time you certify or re-certify).

Don't just take our word for it ... listen to our employees -  Cisco Poland is the Number 1 Great Place To Work in Poland 2018! Be you, with us! #WeAreCisco

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