High Touch Customer Support Engineer - Security

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Networking, Security
  • Job Id

High Touch Customer Support Engineer – Security

Who We Are

HTTS Team is a group of skilled technical engineers that provide technical support for our Premium customers. Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Routing and Switching environment. In this role, you will gain insight on the detailed functionality of high-end Switching products. The ideal candidate demonstrates an aptitude and appetite for learning new technologies and applying this to solve customer issues remotely to drive customer satisfaction.

What You’ll Do

  • Provide technical support for Security products to Cisco customers, partners, account teams and other internal technical support teams.
  • Act as a focal point for high impact, large account problem resolution.
  • Work on challenging network problems which require excellent technical, analytical, troubleshooting and interpersonal skills.
  • Utilize moderate to complex laboratory setups to recreate and solve problems.
  • Collaborate across the board with colleagues locally and entire global support team.
  • Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.
  • Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
  • Typically reports to Technical Services Manager

Who You Are

  • Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
  • 5+ years practical experience in configuring, supporting, and troubleshooting networks (Cisco Security Portfolio)
  • Receives minimal supervision. May provide guidance to lower level engineers.
  • Experience and good knowledge of Cisco security solutions (VPN, IPS/IDS, Next Gen Firewalls, ASA, FTD, FirePower and NAT).
  • Minimum of CCNP or CCIE written in Security space. Full CCIE Security is preferred.
  • Prior customer support experience is required.
  • Able to communicate effectively in English both verbally and in writing
  • Skilled in Effective Troubleshooting and Analytical thinking

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