High Touch Engineer
Location:Sao Paulo, Brazil
Area of InterestInformation Technology
What You'll Do
If people know you as a charismatic technology person who has a consistent track record working on multiple projects in multiple roles, then you’re just the visionary we’re looking for.
here at Cisco, you’ll have ample opportunity to work with customers and envision a development strategy that has their best interests at heart. Map out the possibilities and chart a path to great achievements by building and maintaining a hub for deliverables and methodologies.
--Provide Network Problem Resolution, Root-Cause Analysis, IOS Software
Referral assistance as per contracted agreement with named customer.
--Video access and OTT technologies
--Receives minimal supervision, no instruction on routine work, and general instruction on new assignments.
--Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
--Provides systems/product training.
--Provides guidance & leadership to less experienced engineers.
--Acts as a focal point for large account network problem resolution.
--Provides support on a world-wide basis.
-- Connects with customers and partners across functions and boundaries to achieve significant results.
Who You'll Work With
When you work with us, you'll influence customers, partners, and vendors, forming enduring bonds. You're going to be the advisor they trust to help them build the big, bright futures they've been dreaming of
- Earns the confidence of customers and is able to use the confidence to
-- Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
-- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
-- Collaborates with Engineering on complex product and software issues, driving resolution of specific bugs.
Who You Are
You’re a trusted advisor who inspires confidence through communication. The relationships you build are deep and abiding. Customers love your inventive nature, which crafts solutions well beyond the scope of traditional IT. Your focus is success, and you know how to measure it. You can convey the most complex concepts in the simplest of terms.
5+ years of experience, supporting Video technologies as
Content Acquisition /Head Ends (Encoders, IRDs, Multiplexers, Modulators, etc);
Content Delivery Networks (CDN, CDS-IS, CDS-TV);
Adaptive Streaming Protocols (HLS, DASH, HSS);
Video Access (HFC, RFGWs,CMTS, etc.);
Home DVR, VOD, pay per view, network DVR, catch-up and restart TV;
-- Experience in field, with strong hands-on skills and customer relationship/satisfaction as focus.
-- Post-high school technical education or equivalent experience (Bachelor's Degree preferred).
-- Understanding of IP networking and computer systems;
-- Ability to work during evenings, weekends and holidays on a rotational basis.
-- Good written/spoken English communication skills. Spanish is very desired or willing to learn it.
-- Portuguese native speaker
-- Positive attitude and self-motivated.
-- Previous experience in a customer or technical support role.
DOCSIS: Understanding of DOCSIS 3 (exposure to 3.1);
CCNP or CCNA Datacenter and Route & Switching
Our enterprise customers span Connected Car, Connected Home, tablets, smart meters, medical devices, connected construction equipment, plus thousands more devices from iPhones and Kindles to dog trackers. Right at the crux of these varied deployments lie our Device Lifecycle Management capabilities which provide enterprises a powerful mechanism to manage their devices in ways that make sense for their businesses.