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HIM Coding Supervisor - San Francisco - Onsite

UnitedHealth Group

San Francisco, CA
Job Code:
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Job Details

HIM Coding Supervisor - San Francisco - Onsite(Job Number:730795)

Up for the challenge of a lifetime? Join and lead a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of our millions of customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)


Responsible for assisting the HIM or Coding Leadership in managing daily operations within the assigned client Facility or within the HIM or Coding Center operations.  Supplements staff training, coaching and support; issue identification, assessment and resolution; and technical support within the assigned work environment in order to achieve desired outcomes and compliance with Optum360 and client policies/procedures and standards.  With guidance from Mgr/Dir provides input in hiring/firing decisions, as well as performance appraisals.  May perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection.  Serves as relief support and a “super user” for new programs, processes, and technologies.  Works on-call schedule, as required.


Primary Responsibilities:

  • Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
  • Provides operational guidance and support to assigned staff under the direction of the HIM and/or Coding Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required.  Serves as technical advisor and resource to staff and the Manager
  • Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal work flow needs that meets performance requirements
  • Performs job-specific accountabilities of relief staff (80% of work time devoted to staff support) or other job functions as assigned by the Manager, or as required to meet expectations.  Thorough knowledge of all aspects of HIM services and skills to successfully fill-in any position, fully meeting performance expectations and standards.  Works varying hours and/or on-call schedule, as required
  • In coordination with the Manager may participate in the redesign of HIM or Coding processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
  • Develops effective decision-making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters:
    • Provides timely and professional follow-up to customer complaints and issues
    • Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channel
  • Provides function-specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program.  Cross-trains and supports the functions of all centralized patient access functions
  • Maintains work site in full operational order:
    • Orders supplies and other materials in compliance with budgetary constraints
    • Maintains a neat, orderly work environment that denotes professionalism and efficiency
    • Develops job aides to assist the staff in performing work assignment
  • Manages assigned staff in order to ensure steady workflow balance and high quality outcomes:
    • Effectively directs and facilitates a team to achieve its desired outcome
    • Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention 
    • Supports a collaborative, participative management style
  • Fosters teamwork atmosphere between business and clinical stakeholders Responsible for the following activities:
    • Schedules and conducts regular individual and team/group meetings for the purposes of disseminating information, performance feedback and development.
    • Selection of employees based on potential contributions, departmental culture/needs and personnel policies.  Recommends allocation of resources based on scope of goals and priorities
  • Reviews employees’ work regularly, discusses problem areas and maintains periodic documentation, as needed.
  • Makes recommendations regarding personnel actions and follows-up, as warranted.  Mentors and coaches associates
  • to ensure positive outcomes
  • Completes the work schedule, ensuring adequate and appropriate coverage and performance.  Effectively manages to the department resources to avoid the use of overtime and/or alternative staffing resources, minimizing when possible
  • Provides and documents employee disciplinary / corrective actions, up to and including initial warning, referring all actions and activities to the Manager or Facility Director for follow-up
  • Provides and documents employee’s performance during orientation and annual reviews with support/review from Manager and / or Facility Director
  • Maintains fiscal accountability for assigned area of responsibility by identifying new operational, capital and program needs, monitoring staffing allocation in alignment with customer service goals, and by meeting budget parameter
  • Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; conducts special studies and prepares management reports, including key performance Indicators as they relate to the division
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
  • Other duties as needed and assigned by the Manager and/or Facility Director, HIM Senior Leadership

Job Clinical Admin & Processing
Primary Location US-CA-San Francisco
Other Location 
Organization O360 Dignity Health Middle Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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