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HMS Closing Center Manager

Home Depot


Location:
Southfield, MI
Date:
01/17/2018
2018-01-172018-02-15
Job Code:
113465
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Job Details

HMS Closing Center Manager - Southfield MI 48075 Skip Navigation
Job Details

HMS Closing Center Manager (113465)

MI - Southfield

  • Date Posted: Jan 4, 2018
  • Company: Home Services
  • Travel: 0-10%
  • Functional Area: Management
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Closing managers are responsible for the complete day to day operation of the closing department within the call center. They are responsible for maximizing sales and quality while working ethically and modeling Home Depot's core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that that all Customers are provided with excellent customer service. A Closing Center Manager must have a comprehensive knowledge of HDMS, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant Closing Managers (ASMs) to accomplish goals.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

30%-Managing the closing department. Manage all aspects of closing department and profitability.
20%- Excels in Customer Service. Ensure that customer project needs are met, concerns are resolved quickly. Forecast scheduling needs to meet customer demand.
20%-Supervising HDMS Associates. Recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and HDMS objectives to associates.
20%-Develop and communicate HDMS standards to associates. Develop HDMS strategy and objectives and ensure that they are met. Forecast staffing needs. Identify trends.
10%-Ensure safety. Follow standard operating procedures.

NATURE AND SCOPE

Position reports to : Senior Manager Call Center Sales
100 Direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
Preferred qualifications include previous experience in the flooring industry. Including but not limited to ability to understand different types of flooring, flooring measurements, and the ability to read blueprints. Operations Manager must have a sales background and understand how to motivate a team to drive sales.

Knowledge, Skills, Abilities and Competencies:
Acts with Integrity. Role model for ethical behavior; consistent and fair in dealings with others.
Product Knowledge. Knows and effectively promotes all areas, products, services, and procedures.
Drives sales and trains associates in overcoming customer objections.
Excels in Customer Service. Creates customer focused environment; provides excellent service; sees
business through eyes of our customers.
Motivating Others. Initiates actions to develop Associates; provides performance feedback;
recognizes accomplishments.
Safety Orientation. Enforces safety policies and procedures; is a safety role model.
Drive for Results & Action Oriented.
Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives; enjoys working hard

Other Important Competencies: Effective Communication, Problem Solving, Interpersonal Savvy, Develop Direct Reports and Others


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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