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HMS Customer Service Associate

Home Depot


Location:
Southfield, MI
Date:
03/22/2017
Job Code:
104556_790921
Apply on the Company Site
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Job Details

HMS CUSTOMER SVC ASSOC - Southfield MI 48075 Skip Navigation
Job Details

HMS Customer Service Associate (104556_790921)

MI - Southfield

  • Date Posted: Feb 28, 2017
  • Company: Home Services
  • Travel: 0-10%
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The Customer Service Associates role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and measure technicians on a daily basis during sales and product inquiry transactions. Position is also directly responsible for appointment verification, assigning jobs, coordinating customers and measure technicians, accepting customer feedback and escalating to management, resolving customer conflicts, distributing information obtained from the stores and conducting customer service surveys.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

90%-Answering customer and internal calls from technicians
10%-Working reports and conducting customer satisfaction surveys

NATURE AND SCOPE

Position reports to Customer Service Manager HDMS
No direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 1
 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
Previous customer service or retail sales experience is preferred.

Knowledge, Skills, Abilities and Competencies:
- Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
- Demonstrated ability to effectively communicate with customers.
- Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time and within budget.
- Demonstrated broad based knowledge of Home Depot product offerings.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply on the Company Site

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