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HOME SERVICE COORDINATOR

Home Depot


Location:
Atlanta, GA
Date:
11/22/2017
2017-11-222017-12-21
Job Code:
111578
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Job Details

HOME SERVICE COORDINATOR - Atlanta GA 30308 Skip Navigation
Job Details

HOME SERVICE COORDINATOR (111578)

GA - Atlanta

  • Date Posted: Oct 23, 2017
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:

POSITION PURPOSE:
The Home Service Coordinator is responsible for making outbound calls and generating outbound emails to prospective Pro Referral pros with the goal of getting those providers to become a part of the Pro Referral community. They will be expected to stay on a scripted message but also speak confidently to the value of using the Pro Referral Platform and partnering with THD. These associates will also field inbound calls from prospective Pros and Customers and will be responsible for accurately dispositioning the value of leads within sourcing campaigns.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 60% Placing outbound calls and sending emails to prospective Providers as part of targeted sourcing campaigns
  • 30% Receiving and handling inbound calls from Prospective providers and handling or routing those calls per internal policies
  • 10% Documenting customer interactions using web-based software tools and ensure end-to-end support. Other activities as assigned by leadership 


NATURE AND SCOPE

  • Position reports to the Supervisor of Pro Referral Contact Center
  • No direct responsibility for supervising others. 


ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


ESSENTIAL SKILLS:

ESSENTIAL SKILLS

MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
EDUCATION REQUIRED 
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. 

YEARS OF RELEVANT WORK EXPERIENCE - 01

PHYSICAL JOB REQUIREMENTS 
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. 

PREFERRED QUALIFICATIONS 
  • Outbound calling experience
  • Retail experience to include selling skills
  • Trade/Home Improvement experience
  • Proficiency in web based systems to gather and update information.
  • Solid information capturing, to include audible to text documentation as well as other forms of complete interaction capturing 
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES 
  • Strong interpersonal skills and the ability to create an emotional connection with Pros, customers and business partners
  • Excellent verbal and written skills
  • Attention to quality and detail
  • Microsoft Windows/Office proficient
  • Proficient typing/keyboard skills
  • Multi tasking capability/time management skills


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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