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HR SERVICES TEAM LEAD

Home Depot


Location:
Atlanta, GA
Date:
01/15/2018
2018-01-152018-02-13
Job Code:
113275
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Job Details

HR SERVICES TEAM LEAD - Atlanta GA 30308 Skip Navigation
Job Details

HR SERVICES TEAM LEAD (113275)

GA - Atlanta

  • Date Posted: Dec 27, 2017
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Human Resources
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The Research Associate Team Lead (Tier II) works as part of a team in Home Depot's HR Service Center which provides quality customer service to associates and managers by researching and resolving escalated associate pay and HR issues in a timely manner.
The team lead:

  • Researches and resolves complex pay, HR issues, and communicates resolution 
  • Provides coaching and research assistance to other team members Leads projects to support process improvement initiatives 
  • Completes evaluations of team members requests, transactions, calls, and schedule adherence. 
  • Creates and reviews reports; supports and monitors off-phone activities
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 30% Completes evaluations of Customer Management System and schedule adherence. 
  • 25% Researches pay and HR transactional issues, performs actions necessary to resolve and correct the issue, documents the resolution and contacts the appropriate parties to communicate the resolution. 
  • 25% Coaches team members and assists with researching issues. 
  • 10% Leads team projects. 
  • 10% Creates and reviews reports; supports and monitors off-phone activities.
NATURE AND SCOPE
Reports to Inquiry Center Supervisor
No direct reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:

  • Bilingual Spanish fluency
  • Customer service or HR experience preferred in a contact/shared service environment 
  • Demonstrated excellence in organization and time management skills 
  • Patience, teamwork, motivation, upbeat and a great attitude.
Knowledge, Skills, Abilities and Competencies:
  • Exceptional customer service skills and proven ability to perform in an unpredictable, fast-paced environment. 
  • Excellent people skills. 
  • Bilingual Spanish is a plus but not required 
  • Good written and verbal communication skills 
  • Exhibits leadership skills and desire to coach and develop staff 
  • Ability to manage multiple priorities 
  • Intermediate computer and phone knowledge.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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