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HR Services Training Specialist

Home Depot


Location:
Atlanta, GA
Date:
08/16/2017
2017-08-162017-09-14
Job Code:
108714
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Job Details

HR Services Training Specialist - Atlanta GA 30308 Skip Navigation
Job Details

HR Services Training Specialist (108714)

GA - Atlanta

  • Date Posted: Jun 26, 2017
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Human Resources
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Research, design, develop, and facilitate training courses, job aids, and reference manuals to meet the developmental objectives of the various audiences within a SSC/or Call Center department. Work with Leadership to help drive process improvements, standards, methods, tools, and competencies across the SSC/Call Center Learning Development Team.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 25% Conduct and review training needs analysis to determine the impact of changing training needs for both development and delivery. 
  • 10% Work with associates to determine individual training needs. 
  • 25% Participate in the planning, conducting, and reviewing of any training within SSC/Call Center and help to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the SSC/Call Center Learning Development Team on this analysis. 
  • 20% Look at new approaches in Adult learning, with an emphasis on increasing our retention of trained associates, while enhancing their career with the Home Depot. 
  • 20% Effectively partner with SSC Learning department to leverage existing learning materials created for store associates.
NATURE AND SCOPE
Typically reports to Manager of Learning Development or Manager of Call Center.
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Additional Qualifications:

Preferred Qualifications:

  • Experience developing training materials 
  • Facilitation skills to effectively train SSC or Call Center associates
  • Strong knowledge of The Home Depot organization and operations 
  • Customer Service/Retention and Retail Experience 
  • Understanding of adult learning principles desired
Knowledge, Skills, Abilities and Competencies:
  • Project management skills to coordinate multiple tasks 
  • Analytical skills sufficient to identify learning issues or deficiencies 
  • Excellent oral and written communication skills 
  • Excellent Time Management skills 
  • Detail Oriented 
  • Strong use of MS Office 
  • Conflict Resolution/Management skills 
  • Negotiation/Influencing skills 
  • Experience working with a collaborative cross functional team 
  • Supervisory skills 
  • The Home Depot PK Certifications a plus


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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