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Human Capital Management Service Consultant - Payroll


Alpharetta, GA
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Job Details

Company ADP USA

Job Title: Human Capital Management Service Consultant - Payroll

JobID: 5000188527006

Location: Alpharetta, GA, 30009, USA

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. POSITION SUMMARY: The Human Capital Management Service Consultant (HCM Service Consultant), provides support and serves as an escalation point in servicing clients and processing client's payrolls. The HCM Service Consultant must be able to influence tasks and deliverables, provide high level technical application and software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product functionality, and payroll processing. The HCM Service Consultant must be able to deliver stellar service to build and improve client satisfaction and retention.



* Manages the workflow towards successful service delivery to one or more clients. Reconciles the inputs and outputs of the payroll processing, working with other partner teams.
* Effectively adheres to ADP standard operating procedures and client policies and procedures.
* Thoroughly understands assigned client's payroll processing and daily checklist to monitor complete accuracy of payroll.
* Adherence to scheduled work tasks, policies and procedures.
* Must be able to create and execute reports as necessary
* Must be able to create and execute queries.
* Perform ad hoc testing and validation as needed.
* Ensure service requests are addressed in timely manner.
* Ensure timeliness and accuracy of data and technical applications
* Troubleshoot escalated payroll and tax anomalies working with other internal and/or Client support groups until resolution as necessary.
* Responsible for continuous process improvement identified through root-cause analyses & engages other support teams as needed. Client Service Delivery


* Builds relationships of trust, respect and partnership with client contacts by providing World Class Service
* Attend and actively participate in client conference calls
* Handles escalated client issues and assists the payroll specialists in diffusing escalations.
* Ensure all client escalations are communicated to all reporting groups.
* Assist internal partners on payroll /client specific technical application request/s.
* Responsible for day-to-day/operational technical account management of the client. #cb# #LISERVICE

Education: Degree Experience:
* 3+ years of payroll execution
* Must have advance excel skills (vLookup. Macros, etc)
* Must be analytical and detailed oriented

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