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Human Resources - HRdirect Service Advisor - Minnetonka, MN

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

Human Resources - HRdirect Service Advisor - Minnetonka, MN(Job Number:724880)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

HRdirect Service Advisor is a great opportunity if you are looking for a career in Human Resources. Working with Human Capital in a Fortune 6 company is a great way to start. Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers through use of a multi - channel environment. Inquires may be initiated via phone, chat, and / or web regarding payroll, benefits, Employee Relations, leaves of absence, learning and development, staffing and HR operations.

Advancement opportunities are moderate to high. After mastering the position and performing at above standard levels, the Service Advisor could move into supervisory or other analyst / specialist type roles within the organization.

Primary Responsibilities:
  • Efficiently respond to all phone, chat and web case inquiries from employees, providing timely answers, resolving complaints and assisting with all other needs
  • Obtain all necessary information needed on each employee inquiry to ensure future follow - up contact is made as promised and to ensure customer satisfaction
  • Enter all employee inquiry information into the CRM (Client Relationship Management) application when appropriate to ensure every issue is resolved quickly and satisfactorily as promised
  • Work within company guidelines to ensure employee’s personal information is protected and secure
  • Comfortable with emerging technology and Windows applications; PeopleSoft experience a plus
  • Comfortable multi - tasking in a fast paced environment
  • Strong written and verbal communication, active listening and creative problem solving skills
  • Respond to contacts in a polite and courteous manner, projecting patience, empathy and compassion
  • Recommend process improvements to drive efficiencies, knowledge and consistencies in our procedures
  • Complete special projects and assignments as required

Job HRDirect Call Center
Primary Location US-MN-Minnetonka
Other Location 
Organization HR Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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