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I&O Analyst - Technical Services (Entry Level)

ADP


Location:
Elk Grove Village, IL
Date:
06/16/2017
2017-06-162017-07-15
Job Code:
5000166414206
ADP
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Job Details

Company ADP USA

Job Title: I&O Analyst - Technical Services (Entry Level)

JobID: 5000166414206

Location: Elk Grove Village, IL, 60007, USA

Description:
ADP is hiring a Technical Support Analyst I. The Technical Support Analyst I provides technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, -- Social Responsibility.

RESPONSIBILITIES:

* Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
* Responds promptly and professionally.
* Analyzes client issues to determine if resolution can be found on initial call or if second level support is required. Supports and installs upgrades and assists in all technical problems (i.e.. performance, security, etc.) for the ADP supported products.
* Effectively troubleshoots, replicates and develops workarounds for client issues.
* Documents and communicates the results to the client and/or Corporate Development.
* Maintains appropriate records of client contact through the CRM system.
* Uses Knowledge Management database to locate solutions to issues.



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