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IBM Billing Associate (1 year contract)


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Job Details

Company AT&T

Job Title IBM Billing Associate (1 year contract)

Jobid att4-4217403

Location: USA

Description Billing Specialist for IBM is responsible for overall quality assurance of monthly billing information, validation against contracts, data management, dispute resolution support and communication with Service delivery teams.

**Roles and Responsibilities:**

∙ IBS GTM Billing quality assurance (billing data ‘contract compliancy’)

∙ Maintaining client details in IBS system (administrative and billing information)

∙ Entering and maintaining all sites, services for each client, establishing hierarchy levels

∙ Creating and maintaining rating exceptions, including site-specific rates, thresholds, and minimum commitment penalties

∙ Consolidating and processing charges supplied via miscellaneous files (vlookup, pivot tables.)

∙ Communication with Service Delivery Team (PIM), LCM, Sales, and internal suppliers

∙ Dispute support, including root cause analysis and proactive approach to correction of billing errors

∙ Active participation on process documentation, process flow creation, training materials preparation

. Implementation of process improvements, bringing own ideas into current processes

**Key Competencies and Skills:**

Advanced knowledge of MS Excel (pivot tables, Vlookup, Hlookup – desirable but not compulsory)

∙ Education focused on Economics advantageous

∙ Knowledge of MS Access advantageous

∙ Willingness to work with data

∙ Flexible, proactive, self-driven, analytical mind, problem solver, stress resistant, team player

∙ Very accurate and disciplined, process focused with sense for details, ability to accept new perspectives, and willingness to learn

**Education and Qualifications:**

Secondary with leaving examination

University education (Bachelor's degree/ Master's degree))

**Additional Information:**

Working hours: EMEA

Location: Aupark, Bratislava

Contract: 1 year fixed term contract

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