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ICM Manager Customer Care

AT&T


Location:
Usa-shi
Date:
06/22/2017
2017-06-222017-07-22
Job Code:
att4-4790615
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Job Details

Company AT&T

Job Title ICM Manager Customer Care

Jobid att4-4790615

Location: USA

Description Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse and DirecTV)).



**Roles and Responsibilities:**

Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse and DirecTV)).



**Key Competencies and Skills:**

Outstanding spoken and written English

Ability to work in a pressured environment

Ability to multi task

Lead by example

Flexible management style



**Education and Qualifications:**

Outstanding spoken and written English

Ability to work in a pressured environment

Ability to multi task

Lead by example

Flexible management style



**Additional Information:**

In an effort to reduce costs, drive performance and improve the customer experience, The U-verse Care team under Diana Young has established an AT&T U-verse Care Center in Kosice, Slovakia. Needed to maintain span control of 1 manager for every 15 agents.



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