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iGems Service operations support


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Job Details

Company AT&T

Job Title iGems Service operations support

Jobid att4-2929398

Location: Brno, CZE

Description iGEMS Service operations support engineer providing application support for other customer facing organisations.

**Roles and Responsibilities:**

Executing consistent tasks via workflow tooling to triage new issues

Communications via telephone calls to/from Customers plus interactive chat sessions

Engagement of Specialist teams as directed by workflow tooling/procedures

Basic Troubleshooting

Working on shifts (central and late shifts)

**Key Competencies and Skills:**

Customer care experience

Excellent communication skills (Verbal, Written, Technical & Interpersonal)

Linux/Unix experience is advantage

Windows admin experience is advantage

Good problem solving skills

Good timekeeping

Proficiency in the use of standard windows base applications

Ability to work well under pressure, set priorities and make well considered decisions

Drive enthusiasm, initiative, commitment and self motivation

Resourcefulness and flexibility

A desire to learn new skills

Ability to work well in a team

Interface effectively with all levels of management both internally and externally

**Education and Qualifications:**

1+ Years experience in a Customer facing role

Network management experience is advantage

Additional Preferred Qualifications: Advanced English in speaking and writing

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