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Implementation Lead

Cox Automotive

Wilmington, OH
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Implementation Lead
JobID: 1713223
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time


Under limited supervision, the Team Lead is the subject matter expert and first line of contact for management, internal/external customers and team members.  The Team Lead is responsible for supporting the Implementation Manager on day to day tasks when assigned.  The Team Lead will still be responsible for their normal day to day job tasks as it relates to the Implementation Specialist role.  
Team Leads will provide back-up support and training for the team.   Additional responsibilities may include; assisting in the development and maintenance of  processes, implement client specific processes and communicate process changes to team;  review error tracking reports for trends; perform and track inspections to ensure compliance; notify management  on issues and problems requiring immediate attention and provide recommendations for resolution; provide coaching and mentoring to new agents and assist the manager in assigning and monitoring the team’s daily production.  Team Leads may perform the duties of any of their team members.


Required Education, Experience, Knowledge and skills
  • Strong data analytics, organizational, client relationship and communication skills
  • Balances team and individual responsibilities, exhibits objective and openness to others views, gives and welcomes feedback, puts success of the team above own interest, able to build morale and group commitments to goals and objectives for both Wilmington and Sacramento
  • Attention to detail, able to multi-task and can work independently
  • Works well with Manager and can follow thru on tasks assigned
  • Proven track record of high quality client retention
  • Highly developed decision making and problem resolution skills
  • Ability to identify and implement process efficiencies to meet service targets
  • Proven commitment to customer satisfaction.
  • Excellent Microsoft Excel and data analytical skills
  • Proficiency in Microsoft Word
  • Follows policies and procedures; completes administrative tasks correctly and on time, supports organizational goals and values
  • Associates degree or the equivalent experience required
  • 5-or more years of client relations experience or experience in building collaborative customer relationships

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: US-OH-Wilmington-3268 Progress Way

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 25 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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