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Implementation Manager

UnitedHealth Group

Raleigh, NC
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Job Details

742719 Implementation Manager

Implementation Manager (742719)

Position Description


If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Position Summary

We are seeking an Implementation Manager for our Raleigh, NC location responsible for the onboarding, implementation and support of products in the healthcare Utility Services Suite in the Optum Cloud. Ensure that service consumers are effectively implemented and ramped up on our systems and be responsible to conceptually understand web services, both SOAP and REST and use strong data skills including analytics and database queries. Conduct Release Planning, Resource Allocation, and establish milestone dates; coordinate with Development, QA, Infrastructure, Implementation and Business Teams and manage the release implementation in development, QA and production environments without any slippage. Provide support in resolving configuration issues that customers may face during the implementation phase; provide customers with implementation of product features in collaboration with business and IT stakeholders; act as an implementation lead for customer configuration, setup and training; setup customer accounts across multiple products and environments; consult with customer for logic pertaining to web services and bulk loads; support the integration testing of customer logic; provide production deployment support and transition to our operational Tier 1 and Tier 2 support teams; troubleshoot Level 3 production support issues post-deployment and recommend solutions as required; and modify and delete data across multiple environments. Use Oracle 9i, Oracle 10g, RDBMS, SQL, SQL Server, Toad and SQL Plus, Struts, Spring, JSP, Web Services, J2EE, Mule, Oracle, Unix AIX, and JAVA. Also responsible for of the above mentioned processes as well as the individuals responsible for the various components will be necessary. Provide supervision to Sr. Implementation Specialists. Travel required (10-15%) for client and internal meetings.


  • Bachelor’s degree or equivalent in Computer Science, Information Technology, Engineering, or a related field and 5 years related (progressive, post-baccalaureate) experience.
  • Must also have demonstrated ability (which may have been gained concurrently) with each of the following: 1) Onboarding, implementation and support of healthcare software products; 2) Conduct Release Planning, Resource Allocation, and Establish milestone dates. 3) Co-ordinate with Development, QA, Infrastructure, Implementation and Business Teams and manage the release implementation in DEV, QA and Production environments without any slippage; 4) Oracle 9i, Oracle 10g, RDBMS, SQL, SQL Server; 5) Toad and SQL Plus, Struts, Spring, JSP, and Web Services; 6) J2EE, Mule, Oracle, Unix AIX, and JAVA.
  • Employer will accept experience gained concurrently.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number742719
  • Job TitleImplementation Manager
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Raleigh, NC
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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