Incident Manager - Voice

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Collaboration, Video
  • Job Id
    1218361
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What you'll do 

Cisco seeks and Incident Manager to join some of the industry’s brightest minds in providing proactive incident management support. In this role you will be empowered to transform the way that CMS delights our customers. This leadership role is a position of large influence and impacts the way that CMS continues to lead the industry 


Who you'll work with


In this role you will gain insight into the detailed functionality of Cisco products and partners with all distributed elements of the supply chain. You will be exposed to all of CMS services/technologies and will have a significant influence in driving improvements.

Who you are

Role & Responsibilities
● In this highly visible role as Incident Manager you will:
● Acts as a single point of contact for large incident resolution through escalation and management across multiple divisions of Cisco.
● Lead/Drive cross-functional teams to satisfy escalations.
● Provide executive level status updates through the lifecycle of an incident-Verbal/Written
● Involved in analyzing trends in shaping continuous improvement through business analytics and metrics.

Minimum Qualifications
● Typically requires an AA/BA in a technical discipline plus 5-10 years of experience in a Network Operations Center or Technical Assistance Center.
● Strong technical experience to include Unified Communications, Data Center or Foundations Technologies
● Ability to work with internal and external executive level customers with confidence while providing an exceptional experience.
● 2-5 years experience in a team leadership role while acting as a liaison with external/internal customers.

Desired Skills
● Good organizational skills. This position requires that the Incident Manager is able to prioritize his or her workload while managing customer commitments.
● Strong written/verbal communications skillset.
● Strong interpersonal and teamwork skills.
● Able to work independently with minimal supervision.

Why Cisco


  • At Cisco, each person brings their unique talents to work as a team and make a difference. 
  • Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities
  • Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with  #WeAreCisco




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