Inclusion and Collaboration Program Manager

  • Location:
    San Jose, California, US
  • Additional Location(s)
    Remote - Flexible
  • Area of Interest
    Marketing and Communications
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id
What You'll Do
Cisco is on a journey of transformation that will change the experience for our customers, partners, stakeholders and employees, driving higher relevance and stronger business results for Cisco. Globalization, changing demographics, and shifting economies are changing the dynamics of how we must interact with each other. In today's hyper connected world, the workplace is changing. It is becoming one that is virtual or remote, combines people from different cultures, spans generations and requires the employer and employees to adapt to the world around them.

Who You'll Work With
Cisco HR is inspiring today's talent for tomorrow's Cisco. We are developing HR strategies that accelerate capability in Cisco's business and our employees by transforming Cisco's talent, leadership, culture, and organization. The successful candidate will thrive on working in a fast-paced, highly matrixed environment. They will be excited about the opportunity to be part of a large international corporate transformation where we embrace new ways of doing HR, Inclusion & Diversity. Cisco Inclusion and Collaboration is an innovative, value-driven model designed to identify and execute on the key drivers of highly inclusive, collaborative organizations.  The goal of I&C is simple - but powerful: unleash the full power and potential of people to connect, share, innovate, and drive exponential business value. 

Who You Are
You are an advocate for Function audience who Identifies, develops, and drives holistic organizational communications and editorial agenda in the function, in conjunction with business and communications leadership. You understand how to develop and drive overall Function plan based on business priorities in alignment with overall company goals. You will lead for communications strategy in support of key organizational efforts, including announcements and initiatives. You will bring to life the internal communications vision: To help employees embody Cisco's culture, are engaged in purposeful dialogue, and motivated by a clear  connection between their jobs and the company's strategic priorities.  You will also produce communications to, from and among employees to help them make Cisco's vision a reality and mentor and lead communications team responsible for OIC with key business. partners/stakeholder

The Primary Responsibilities Tasks associated with this role:
Lead for Function communications planning and coordination, driving a holistic internal/external communications plan for the function in partnership with business and communications stakeholders
* Understands and supports regional needs/connections for driving communications within a Function, working in partnership with Global team
Connect/Develop and execute a communications strategy and plan representing all audiences: Executives, Leadership (Directors/Managers) and Individual Contributors considering global, function and region communication needs
* Manages communications to support organizational changes and initiatives deemed Tier 1 with impact to the broad organization, working in partnership with business and communications stakeholders 
* Review, edit, approve and distribute internal communications for organization or initiatives in function
* Provide internal/external communications consultation within a given function. Ex. Point of contact for communications requests, and counsels on the right outcome for the business vs. facilitation of request
* Responsible for editorial content within, and about a Function—ex. a story that appears on CEC about a Functional initiative or win
* Supports & coordinates key company Internal communications efforts for Function, i.e Cisco Beat, Leadership Summit, Exec Quarterly, GSX, etc
* Expert who advises on and manages primary channels, and develops processes for effective efficient, and measurable (future-state) communications delivery 
* Show the people behind the business stories
* Responsible for updates to cross-function, cross-region communications calendar (editorial)
* Co-ordinate editorial scheduling and channels execution, At Task workflow, create communication metrics and reporting in line with Employee Communications requirements
* Maintain and  shape editorial calendar for the function, based on business priorities
* Review/consult on Function program communications requests, based on priority of business
* Understand the dynamics of social media outlets, and create social media activities when appropriate to build an engaged community of followers across the company. Support strong content development and sharing opportunities. (In alignment with the EC social media strategy.)

The Core Competencies:
* Understand What Drives Your audience: Seek and interpret quantitative and qualitative inputs to understand stakeholder perceptions, motivations, and preferences so that communications will be impactful.   
* Interpersonal Influence: Lead clients or business partners, even when one does not have positional authority, to produce and deliver effective communications solutions. Build relationships within and outside of one's organization to help achieve desired outcomes. (PR/AR/IR, Integrated Marketing Communications, Corporate Speakers Bureau, executives' extended staff, SMEs)
* Understand the Desired Business Outcomes:  Create impactful communications that demonstrate an understanding of the business issues and the desired business outcomes.  Deconstruct desired outcomes to find potential focus areas for communications. Prioritize plans/projects and draw principled boundaries about what one will and will not do. 
* Core Writing/Message Simplification
* Communication Sourcing and Creation: Identify - and help others identify -opportunities to create a story around a given message. Create and source content, in PowerPoint or other formats, that is engaging and compelling.  Enable dialogue and facilitate peer-to-peer interactions in communication strategy where appropriate. Communication Sourcing and Co-Creation
* Channel Management: Solid understanding of channel benefits and options, including WxS and emerging media. Select the most beneficial channel mix depending on audience and desired business outcome. Proficiency in different social media platforms and strategies.
* Program Management: Manage project(s) with moderate to high risk. Solution requires collaboration across cross-functional teams.  There are multiple inter-dependencies.  Requires management of project integration, scope, time, cost, quality, and change communications.  
* Business Function Expertise: Understand the vision, strategy, priorities and culture of their current business function.
* Core Writing / Message Simplification: Tailor writing style and content based on the target audience and desired reaction in alignment with EC & brand guidelines.  Ensure all content created is proofed.   

The Prior Experience Needed:	
* 5+ years of experience in Internal/external communications in varied disciplines, such as organizational communication, executive communication, and public relations 

The Knowledge Helpful to the Role:  	
* Strong understanding of Cisco's strategy
* Ability to navigate Cisco's matrixed organizational structure within the business
* General understanding that different stakeholders have various needs
* Experience working on high profile initiatives that require confidentiality and discretion
* High energy, maturity, and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels; identifying strengths and gaps

Key Interfaces:		
Employee Communications
* Relevant Audience Experience Managers, Business Partners, Global, Employee and Regional teams
Business leaders
* Executive, ELT, CoS, Operations teams, Program Managers, Change Management, External Consultants, Employees at all levels of the company
Communications leads
* Exec Communications, Program Communications, Regional Communications, Change management communications

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco.”

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