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Infrastructure Support Specialist - Plymouth, MN

UnitedHealth Group

Plymouth, MN
Job Code:
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Job Details

Infrastructure Support Specialist - Plymouth, MN(Job Number:707258)

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


This position will provide support and maintenance of UnitedHealth Group’s workforce optimization tools for BackOffice applications, with an emphasis on the NICE Real-Time Application Monitoring product.  Responsibilities will include planning, executing, validating/remediating product deployments, incident & problem management, vendor management, and serving as an application subject matter expert for upgrades, projects and integration efforts.


Primary Responsibilities:

  • Support/Maintenance:

    • Provide deployment and remediation support
    • Efficiently manage & troubleshoot and team mailbox to support our businesses
    • Collaborate with technical and business partners as needed
    • Provide timely status reports to UHG Leadership of all levels
  • Incident/Problem/Change Management:
    • Report/resolve incidents effectively and efficiently
    • Identify/resolve problem tickets as needed
    • Open and manage change tickets as needed
    • Effective communication to Sr. Leadership with recommended resolution and next steps
  • Subject Matter Expert:
    • Quickly learn vendor products and gain a deep understand of the technical infrastructure to support our businesses
    • Effectively utilize troubleshooting tools and processes to efficiently restore service to our business partners
    • Identify process improvement areas and implement best practices as needed
    • Create and update process documentation to contribute to a comprehensive knowledge repository within the greater team
  • Ticket Support for the Business
  • System monitoring
  • Vendor Support
  • App Build / Certification
  • Capacity Planning


Job Voice/Data Networking
Primary Location US-MN-Plymouth
Other Location 
Organization Virtual Contact Center
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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