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Inside Dealer Success Consultant

Cox Automotive

Dallas, TX
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Inside Dealer Success Consultant
JobID: 1718592
Category: Sales
Industry: Cox Automotive
Job Type: Full-time


As an Inside Dealer Success Consultant you will be responsible to retain, advocate and grow a portfolio of franchise automotive dealers within an assigned remote district, as well as temporarily service vacant field territories. You will work closely with assigned dealers to ensure that Cox Automotive Media Sales Group solutions are meeting and exceeding dealer expectations by providing consultative sales assessments of their internet advertising needs.
  • Conduct periodic business reviews
  • Analyze ROI goals and data for assigned book of business, and have a firm understanding and knowledge of media buying cycles, marketing and target demographics
  • Proactively monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives
  • Plan, propose and carry out strategy to generate additional business an fulfill service action plans
  • Identify cross-sell and upsell opportunities within portfolio in order to maximize revenue and minimize cancellations
  • Reinforce value proposition with content
  • Leverage qualitative and quantitative data to provide dealer insights
  • Advocate for assigned dealers during the implementation and onboarding of solutions
  • Respond and route customer issues to the appropriate resources
  • Proactively communicate account and sales information to management, business development team, and dealer success team, including, identification of obstacles and challenges that need to be removed
  • Utilize Salesforce to accurately and effectively track activity, as well as, update opportunity and account information
  • Ensure billed revenue is collected within designated time frame
  • All other duties as assigned


  • HS Diploma or GED Equivalent
  • 2-5 years of Automotive dealership experience
  • 2-5 years of call center or equivalent experience and knowledge
  • 2-5 years’ sales (inside or outside) experience and related applications and tools
  • Proven experience developing strategy, setting priorities and managing multiple tasks simultaneously while remaining focused on many details
  • Strong knowledge and experience with business software applications including MS Office Suite (Word, Power Point, Excel) and virtual demonstration software and communication tools
  • Like experience in a customer focused, account management, revenue driven environment
  • Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships
  • Demonstrated advanced communication skills (written, verbal, phone, and interpersonal) skills
  • Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success.
  • Media advertising experience preferred
  • Experience in account management or service role preferred


About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit


Cox Enterprises and its subsidiary companies are Equal Opportunity employers – M/F/Vets/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Organization: Cox Automotive

Primary Location: US-TX-Dallas-13737 Noel Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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