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Inside Dealer Success Consultant

Cox Automotive


Location:
Dallas, TX
Date:
06/26/2017
2017-06-262017-07-25
Job Code:
178278
Cox Automotive
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Job Details

Company Cox Automotive
Title: Inside Dealer Success Consultant
JobID: 178278
Category: Sales
Industry: Cox Automotive
Job Type: Full-time

Description

The Digital Marketing Dealer Consultant will be responsible to retain, advocate and grow a portfolio of independent automotive dealers within an assigned district. IDSC will work closely with assigned dealers to ensure that CAMSG solutions are meeting and exceeding dealer expectations by providing consultative sales assessments of their internet advertising needs.

  • Conduct periodic business reviews
  • Assist dealer clients in applying SEO and SEM digital marketing strategies
  • Analyze ROI goals and data for assigned book of business, and have a firm understanding and knowledge of media buying cycles, marketing and target demographics
  • Proactively monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives
  •  Plan, propose and carry out strategy to generate additional business and fulfill service action plans
  • Identify cross-sell and upsell opportunities within portfolio in order to maximize revenue and minimize cancellations
  • Reinforce value proposition with content
  • Leverage qualitative and quantitative data to provide dealer insights
  • Advocate for assigned dealers during the implementation and onboarding of solutions
  • Respond and route customer issues to the appropriate resources
  • Proactively communicate account and sales information to management, Business Development team and Dealer Success team - including identification of obstacles and challenges that need to be removed
  • Utilize Salesforce to accurately and effectively track activity, as well as update opportunity and account information
  • Ensure billed revenue is collected within designated time frame
  • All other duties as assigned.

Qualifications

  • 2-5 years of Automotive dealership experience
  • 2-5 years of call center or equivalent experience and knowledge
  • 2-5 years’ sales (inside or outside) experience and related applications and tools
  • Proven experience developing strategy, setting priorities and managing multiple tasks simultaneously while remaining focused on many details
  • Strong knowledge and experience with business software applications including MS Office Suite (Word, Power Point, Excel) and virtual demonstration software and communication tools
  • Like experience in a customer focused, account management, revenue driven environment
  • Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships
  • Demonstrated advanced communication skills (written, verbal, phone, and interpersonal) skills
  • Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success


About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-TX-Dallas-5333 W Kiest Blvd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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