Inside Sales Supervisor - Colorado Springs, CO(Job Number:703472)
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
The Inside Sales Supervisor is responsible for achieving results by providing frontline leadership, management and coaching to a team of telesales agents who are responsible for enrolling consumer prospect into UnitedHealthcare Medicare Solutions plans. Responsibilities include motivation, resource management, coaching and training of staff. This positions reports to the Inside Sales Manager for the site.
- Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
- Supervise the daily activities of the team by reviewing and analyzing calls / reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
- Develop staff by providing one-on-one coaching, conducting role plays and team meetings
- Partner to deliver training and other opportunities of professional development for agents
- Partner with peer leaders to build and maintain a positive culture within the organization.
- Provide and receive constructive feedback from/to peer leadership team
- Coordinate department activities to ensure agents can sell with accuracy and efficiency
- Partner with other leaders in the organization to evaluate, coordinate and communicate changes with your team.
- Responsible for daily operation of your team
- Identify compliance and quality improvements and initiate corrective actions.
- Partner on projects related to systems, processes or inter-department initiatives
- Participate in staff recruiting, selection, orientation and training
- Identify issues, training needs and develop and maintain processes within the department
- Perform other related duties as required to achieve the goals and objectives of the company and department
Job M&R Direct Sales
Primary Location US-CO-Colorado Springs
Organization M&R Distribution Telesales
Number of Openings 2