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Installation Technician

AT&T


Date:
08/16/2017
2017-08-162017-09-14
Job Code:
att4-5326578
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Job Details

Company AT&T

Job Title Installation Technician

Jobid att4-5326578

Location: Kailua, HI, USA

Description As a DIRECTV Technician - Installation, you will be responsible for providing our customers excellent service through installing, troubleshooting, and upgrading satellite TV systems.



**Essential Duties and Responsibilities include:**



+ Preparing for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers.

+ Planning installations by evaluating location, locating access and laying-out equipment and wiring plan.

+ Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.

+ Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues.

+ Maintaining accurate records through documenting installations, services and repairs.

+ Maintaining and improving service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components.

+ Referring to schematics, manuals and manufacturer's instructions as needed.

+ Maintaining a safe work environment by following safe practices and adhering to safety policies.

+ Ensuring adequate supply levels by inventorying stock, placing and verifying orders.

+ Updating and improving job knowledge by participating in educational opportunities and reading technical publications.

+ Enhancing the organization's reputation through personal accountability for accomplishing new and different requests and always striving to add value.

+ Other duties as assigned.



**Qualifications**



+ Must possess a valid driver's license in the primary state of residence

+ Must be able to speak clearly, concisely, and to communicate effectively in a courteous and professional manner

+ Solid written communication skills required

+ Must be able to work full time, up to and including six days a week; which may include nights, weekends, and holidays, as required

+ Must meet company hiring criteria for pre-employment screening, including drug test, criminal background check, fitness for duty, and MVR check

+ Must be able to obtain all necessary certifications, including SBCA, Service, SW iM, and Ka/Ku, as required

+ Working knowledge of Microsoft Office and inventory software systems preferred

+ SBCA and/or other industry certifications preferred

+ Six months experience in telecommunications, electrical, construction, or related field preferred

+ Working knowledge of handheld electronics, including smart phones, iPads, etc., preferred

+ Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length

+ Must be able to work in tight spaces, including attics and crawl spaces

+ Must be able to work outside in extreme weather conditions, including precipitation and temperature variations

+ Must be able to stand for extended periods of time

+ An essential duty of the position of Technician is to install satellite dishes with the use of a ladder on customers ‘homes. The ladders used by DIRECTV have been rated by the American National Standards Institute (ANSI) to hold a maximum total weight (including tool belt and equipment)of 375 lbs. To allow for the weight of equipment an individual's weight cannot exceed 275 lbs.



*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications and requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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