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Insurance Client Service Analyst - Towson, MD

UnitedHealth Group

Towson, MD
Job Code:
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Job Details

749583 Insurance Client Service Analyst Towson MD

Insurance Client Service Analyst - Towson, MD (749583)

Position Description

Position Description:


Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. This function includes employees who are in dedicated on-site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band.


Primary Responsibilities:

  • Facilitate periodic program reviews with clients (monthly, quarterly and/or annually).

  • Quote, sell and implement small group insurance accounts under $25,000.00 yearly premium.

  • Work with designated insurance underwriters as well as the Sales team to quote large, non-scholastic groups.

  • Working with Manager to develop plans to meet short term objectives

  • Identifies and resolves operational problems using defined processes, expertise and judgment.

  • First point of contact for the resolution of complaints, billing discrepancies and claims issues.

  • Provides support in the educational requirements for group programs.

  • Establish regular communication with group clients and build loyal and relationships.

  • Present services and program review for clients in a large and small group setting.

  • Assist with the training to internal team members to understand the client's specific needs.

  • Serve as backup to Product Specialist by answering phones or emails from customers. 

  • Understand all aspects of enrollments from a Product Specialist stand point.

  • Serve as the Subject matter expert with all processes within the department.


  • High School Diploma / GED or higher .
  • Previous experience training internal and external groups and associates.
  • Previous Insurance industry experience.

  • Intermediate proficiency with MS Word (creating and editing documents), Excel (using formulas, creating and editing spreadsheets).

Preferred Qualifications:

  • Bachelor’s degree (or higher) is strongly preferred.
  • Property and Casualty Product License is preferred and is required to be obtained within 60 days of hire.
  • Previous experience managing broker relationships.
  • Previous experience with direct account management.

  • PowerPoint experience (editing templates)

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Travel Insurance Client Service Analyst, Towson, MD, healthcare, training, client service, insurance, sales, Property and Casualty Product License

Job Details

  • Contest Number749583
  • Job TitleInsurance Client Service Analyst - Towson, MD
  • Job FamilySales Support
  • Business SegmentUnitedHealthcare Global

Job Location Information

  • Towson, MD
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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