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Intake Coordinator/Call Center Registered Nurse

Universal Health Services

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Universal Health Services
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Job Details

Intake Coordinator/Call Center Registered Nurse

Job Code:  227947
Facility: Arbour Hospital
Location: JAMAICA PLAIN, MA US Northeast
Region: Northeast
Travel Involved: None
Job Type: Full Time
Job Level:  Experienced (Non-Manager)
Minimum Education Required: Bachelor's Degree 
Skills: Health Care -> Behavioral Health, RN
Category: Nursing
FTE: 1.0
Position Summary:
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion.

Arbour Health System is the largest private mental health system in Massachusetts. Our system includes Arbour Hospital, Boston; Arbour-Fuller Hospital, South Attleboro; Arbour-HRI Hospital, Brookline; Pembroke Hospital; Westwood Lodge; Lowell Treatment Center; The Boston Center; Arbour Counseling Services, with 11 locations throughout eastern Massachusetts; and Arbour SeniorCare.

Position Summary:
Arbour Hospital currently has an Intake Coordinator/Call Center Registered Nurse position available. This is a full-time, benefit eligible position. (Flexible) Hours: 10:00 am – 6:30 pm, Monday through Friday.
Arbour Health System (AHS) intake coordinator/Call Center RN are responsible for working collaboratively in the centralized call center responding to inpatient, PHP/IOP and ECT referral requests from clinicians, patients, family members, managed care company staff, and others. Intake Coordinators must answer calls entering the queue (or coming in on direct extensions) and process demographic, clinical and insurance information in a manner consistent with service excellence and that ensures efficient and effective call processing, leading to a patient admission to an AHS program or providing appropriate information to caller. The Intake Coordinator/RN is an adjunct to the department and is available as an immediate resource to non- clinical staff to assist them in ensuring appropriate medical screening in order to facilitate timely and expedited placement of patients within Arbour Hospital facilities who meet admission guideless.

1. Promptly logging into call center queue to be availability to accept incoming calls
2. Completing an intake call sheet on all referrals including for inpatient, PHP and ECT as appropriate for the position
3. Gathering all necessary demographic, clinical and financial information on call sheet. Ensures information is accurate and complete as call sheet is transmitted to hospital clinical and business office staff. Requests evaluation from ESP/ED/Referrer as appropriate.
4. Ensures verification of insurance eligibility and benefits including primary and secondary payors.
5. In a timely manner, notifies the Nursing Supervisor or Evaluation Services of impending evaluations (referred to as “eval and call”). Follows up in a timely manner to assure information received and updates on status from hospital staff.
6. Sending completed call sheets and insurance verification/authorization Nursing Supervisor, Evaluation Services, and Business office.
7. Maintaining accurate, up-to-date AHS bed availability including update hospital staff of pending admissions or cancellations
8. Contacting the CEO when a review is necessary
9. Updating external bedboard on regular basis.
10. Adhering to department procedures related to waitlisted patients, transferring cases.
11. Schedules PHP/IOP/ECT intake appointments by completing PHP intake call sheets and scheduling appointments for all AHS PHP/IOP programs and forwarding ECT call sheets to program as per protocol.
12. Assist in training new staff as requested.
1. Current RN license. Prior behavioral health admission experience as RN preferred.
2. Preference for prior work in a behavioral health setting
3. Preference for prior experience in admissions in MD Office, ED or other health care setting, health care billing, or other position that includes knowledge of collection of demographic, clinical and financial data and/or allows enhanced understanding of behavioral health patients
4. Maintains Confidentiality and Privacy

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