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Intake Coordinator - Chandler, AZ

UnitedHealth Group


Location:
CHANDLER, AZ
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
738574
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Job Details

738574 Intake Coordinator Chandler AZ

Intake Coordinator - Chandler, AZ (738574)

Position Description

Position Description:
 
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
 
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.
 
Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Intake Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work.
 
What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Intake Coordinators will oversee and be involved in the nightly and weekend on call rotation.
 
Primary Responsibilities: 
  • Liaison between the sales staff in the field, and the nursing staff
  • Monitors EDC and faxes for incoming referrals. Print and scan them, attach documents to the CPR chart with correct titles.
  • Creates chart in CPR+, fills in demo page, allergies, height / weight, physician information and assigns teams. Attaches to patient chart in CPR+, communicates out to sales staff what information has come in
  • Verifies physician licenses and corrects / updates / create new physician entries into database as needed
  • Verifies physician licenses bi-annually
  • Corrects and / or creates New Referral source entries, including demos for them as needed
  • Blogs BV request, monitors for BV response, communicates response to all staff
  • Verifies insurance online and via live calls to insurance company in a timely manner with accurate information. Enlists supervisor's assistance if information provided seems incorrect
  • Runs test claims as needed for PBM / Part D plans
  • Creates price quote when any potential cost may be to patient
  • Works all referrals through the CareLink 2.0 system
  • Informs sales staff when patient is staffed, when pharmacy is good, when it's okay to d / c a patient, informs staff of information gaps and when it has not been provided
  • Reviews each new referral packet for required documents and communicates to internal and external staff what is still needed
  • Takes the lead on all MD referrals
  • Takes over referrals for any intake staff not available that day
  • Verifies insurance after hours and on the weekends
  • Monitors progress of every referral for their team beginning to end
  • Checks on all re-admitted patients for location and condition and reports to sales staff
  • Continues to monitor hospitalized patients to confirm status and relay changes to sales staff
  • Finds where patients have been transferred to and confirms they are there
  • Confirms patient demos and goes over all expectations with patient
  • Confirms with patient code status, addresses, phone numbers, additional contact information and ability / willingness to learn home infusion
  • Creates AOB's with accurate information to correctly and understandably relay insurance coverage and costs to patients
  • Creates ABNs as necessary with accurate information concerning patient's Medicare coverage
  • Creates LOAs and submits for approval, when approved sends to referral source and tracks for return, attaches to patient chart
  • Responsible for ensuring any medication change for a patient does not reflect an additional cost. If it does, intake is responsible for ensuring patients are aware and okay with any additional cost and send new AOB / ABN out as appropriate
  • Takes all incoming calls concerning new referrals and answers caller's questions satisfactorily
  • Resolves all caller concerns as they come in
  • Creates patient financial agreements
  • Collects credit card payments and processes through ZirMed
  • Consults with floor supervisor and director of intake when necessary
  • On call when necessary
Required Qualifications:
  • High School Diploma / GED
  • 2+ years of customer service experience analyzing and solving customer problems
  • Must be able to create, edit, save and send documents utilizing Microsoft Word and Microsoft Excel
  • Must be able to navigate a PC to open applications, send emails, and conduct data entry
  • Experience working with Healthcare Insurance
  • Ability to work Sunday through Thursday from 9:30 AM to 6:00 PM
Preferred Qualifications: 
  • Professional experience in a clerical or administrative support related role
  • Working Knowledge of medical terminology to communicate with members and providers
  • Experience working with ICD-10 and CPT Codes
  • Experience working with Medicare and / or Medicaid Services
  • Knowledge of CPR Plus
  • Knowledge of EDC / naviHealth
Careers with AxelaCare. Discover a health services career that encourages your professional growth while delivering steadfast commitment to exceptional patient care. That's what you discover at AxelaCare. We were founded by a close group of medical professionals in Lenexa, KS to provide patient-focused, state of the art home infusion services for acute, hemophilia and Intravenous Immune Globulin (IVIG) therapies. Today we collaborate with leading doctors to develop breakthrough technologies for patient outcomes assessment; and we recently joined Optum, part of the UnitedHealth Group family of companies. It all reinforces our commitment to empowering people in the pursuit and delivery of exceptional patient care, and creating personalized career paths to discovering your life's best work.
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Optum, Chandler, Arizona, AZ, intake, liaison, triage, customer services. support, clerical, administrative

Job Details

  • Contest Number738574
  • Job TitleIntake Coordinator - Chandler, AZ
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumRx

Job Location Information

  • CHANDLER, AZ
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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