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Intake Department Coordinator Behavioral Health Hospital- FT

Universal Health Services


Location:
PHOENIX, AZ
Date:
06/23/2017
2017-06-232017-07-22
Job Code:
228062
Universal Health Services
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Job Details





Intake Department Coordinator Behavioral Health Hospital- FT

Job Code:  228062
Facility: Quail Run Behavioral Health
Location: PHOENIX, AZ US
Region:
Travel Involved: None
Job Type: Full Time
Job Level:  Experienced (Non-Manager)
Minimum Education Required: High School or equivalent 
Skills: Health Care -> Behavioral Health, Patient Admissions
 
Category: Support
FTE: 1.0
Position Summary:
The Coordinator of Assessment & Referral is accountable for coordinating the Assessment and Referral activities at the facility. This position involves extensive contact with the community and interfaces closely with the Director, utilization review staff, Quail Run Behavioral Health Hospital business office staff and clinical staff to insure continuity of communication. This position is also responsible for inquiry calls, insurance verification, payment collections at the time of admission and scheduling of evaluations and admissions.
STANDARDS OF PERFORMANCE
THE ESSENTIAL JOB FUNCTIONS ARE CATEGORIZED UNDER THE JCAHO STANDARDS OF PERFORMANCE.
Assessment & Referral
1. Telephone screening of all inquiry calls with appropriate referrals made for any emergency situations and appointments scheduled as indicated.
2. Documents inquiry calls in system data base
3. Coordinates with other mental health facilities to obtain clinical referral information and schedule referrals within a timely manner. ( 2 business days)

4. Completes Admission paperwork in accordance with policy.
5. Posts Appointment schedule for following day and distributes to the receptionist, nurse and the Director.
6. Makes follow-up calls to those failing to show for scheduled appointments.
7. Assists with insurance benefits verification and completion of financial responsibility agreement with parents to ensure financial requirements are met for admission
Professional Collaboration
1. Serve as a source of information for referral sources regarding services provided by the facility
2. Collaborates with Business Development Coordinator to provide referral source feedback, maintains referral source data base per system requirements
3. Ensures patients and families receive an orientation to the program.
4. Coordinates admissions with nursing staff to ensure timely admission to the program.
5. Coordinates initial family therapy appointment as part of the admission process
6. Coordinates transfer referrals from QRBH ensuring clinical data is received timely
7. Provides assistance with receptionist area as assigned
8. Coordinates with QRBH business office to insure compliance for upfront collection procedures. Prepares daily cash collections log, business office files and HMS insurance information.
9. Verifies insurance upon admission and monthly for Medicaid and CHIPS
Job Requirements:
QUALIFICATIONS
Experience: A minimum of two (2) years direct clinical experience in a psychiatric or mental health setting
Education: High School diploma or equivalent
Additional Requirements: CPR and CPI training as outlined in New Hire Policy must be completed before providing direct care services.
 
Requirements
Job Requirements:
QUALIFICATIONS
Experience: A minimum of two (2) years direct clinical experience in a psychiatric or mental health setting
Education: High School diploma or equivalent
Additional Requirements: CPR and Handle With Care training as outlined in New Hire Policy must be completed before providing direct care services.


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