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Intake Director - (17141)

Universal Health Services


Location:
HOUSTON, TX
Date:
01/19/2018
2018-01-192018-02-17
Job Code:
17141
Universal Health Services
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Job Details

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Job Details


Intake Director - (17141)

Facility Name
Behavioral Hospital of Bellaire
Location
HOUSTON, TX 77081 US (Primary)
Career Area
Professional
Category
Admissions
Job Description

Behavioral Hospital of Bellaire is a freestanding, 122 bed facility specializing in adolescents, military programming, women's services and general adult psych.  The hospital is located in southwest Houston, serving Houston and the surrounding communities. Behavioral Hospital of Bellaire is conveniently located between the Galleria and Meyerland shopping districts and is as only minutes away from the Houston Medical Center, Downtown Houston and Midtown.

POSITION SUMMARY

The Director of Intake is accountable for directing the Admission/Assessment activities (both in-patient and out-patient services) at the facility.  As a clinician, this position provides direction to staff consisting of Intake Representatives and Clinicians, RNs in the provision of psychiatric assessment, including clinical evaluations, crisis intervention, and referrals.  This position also includes the implementation of case management scenarios, consulting with all services to ensure the provision of an effective treatment plan for all patients.  This position interfaces closely with the medical staff, fellow department heads and administration, treatment team/external case managers/managed care organizations, functions as a liaison with other hospital departments.

 

STANDARDS OF PERFORMANCE

THE ESSENTIAL JOB FUNCTIONS ARE CATEGORIZED UNDER THE JCAHO STANDARDS OF PERFORMANCE

Intake Assessment & Referral

  1. Directs the screening of potential patients for admission into the program and initiate the integrated assessment process.
  2. As a clinician, assists administration, physicians and clinical staff in the assessment of pending admits to determine appropriateness of level of care and communicates pending admissions to the Nursing Department.
  3. Use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate.  The plan for episode of care is initiated at admission to all levels of care.
  4. Monitors all intake/reservation information calls during normal business hours and prepares appropriate internal 1371 forms.
  5. Functions as a liaison between physicians and families, coordinates with transportation services and other mental health facilities to organize the admission procedures.
  6. Plans, coordinates and evaluates direct and indirect facility assessments and patient admissions.
  7. Ensures that all vital patient assessment information is referred accurately to the attending physicians, and that patient historical information obtained is complete to facilitate an accurate determination for the appropriate level of care.
  8. Communicate with external reviewers and referral sources through implementation of the R.A.P process and conduct all required external reviews and maintain documentation of all such interaction.
  9. Ensure that third-party payors are notified of, or participate in, decisions about appropriate transitions between levels of care.
  10. Coordinates activities to provide the community with resources and referrals.
  11. Prepares monthly statistics for the marketing and administrative departments.
  12. Prepares morning meeting reports to communicate pertinent census information, referral sources, pending admissions and follow-up action pending admissions, pending discharges and nature of discharge.
  13. Coordinate with PAT assessments of all patients who are potential involuntary admissions.
  14. Provides guidance to community resources available to person inappropriate or unavailable for admission but who are requiring further guidance and referrals.
  15. Maintains records of temporary privileges for all physicians, psychiatrists, psychologists, and allied health professionals and coordinates staffing privileges with Medical Staff Coordinator and Medical Director.

Professional Collaboration

  1. Provide services to current referral sources to assure their satisfaction and continued associations.
  2. Allocate and coordinate program resources for marketing and referral development activities.
  3. Provide education, support and recognition to staff participating in referral development activities.
  4. Collaborate with the Director of Business Development to develop, implement and monitor a target marketing plan for the program.
  5. Provide for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.

Personnel Management and Staffing

 1.     Maintain and allocate a well qualified core of staff resources.

 2.     Assure that hiring, disciplinary actions and termination procedures are conducted in accordance with hospital policies.

 3.     Involve appropriate facility management in all decisions, and review these decisions with CEO prior to implementation.

 4.     Assure adequate supervision and evaluation processes for all staff members and delegate these responsibilities as appropriate.

 5.     Assure adequate orientation for new employees of the Case Management Department.

 6.     Provide for educational needs and professional development of staff.

 7.     Ensure that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly.

 8.     Ensure an adequate system of communication and reporting is maintained between all staff members, as well as other departments involved in the ongoing operation of the program.

 9.     Create a structure that best meets the needs of the organization, particularly department organization related to supervision and assignment of staff.

10.    Routinely review job assignments and utilization of staff.

Patient Care Standards

 1.     Analyze statistical data on programs to determine and respond to trends.

 2.     Ensure programs adhere to specific Standards of Care of Child Patients ages 5 through 11.

 3.     Ensure programs adhere to specific Standards of Care of Adolescent Patients ages 12 through 18.

 4.     Ensure programs adhere to specific Standards of Care of Adult Patients ages 19 through 64.

 5.     Ensure programs adhere to specific Standards of Care of Geriatric Patients ages 65 and older.

 Leadership

 1.     Conduct department meetings on a regular basis and ensure minutes are posted and available for the staff.

 2.     Ensure interdisciplinary treatment planning is organized with participation of all appropriate clinical disciplines.

 3.     Ensure all patient, family and referral complaints are promptly handled.

 4.     Monitor and evaluate the utilization of the patient satisfaction survey, and evaluate trends.

 5.     Ensure that the physical environment of the unit is monitored for safety, cleanliness and attractive appearance and all deficiencies are corrected in a timely manner.

 6.     Coordinate the collection of outcome data within the corporate deadline.

Continuous Quality Improvement

 1.     Ensure that a system is developed to provide continuity of care and communication with family and appropriate referral sources, and ensure the system is evaluated and reviewed regularly.

 2.     Evaluate the achievement of program goals and objectives with appropriate staff on a regular basis.

 3.     Ensure the department meets JCAHO, Medicare and federal and state regulatory requirements.

 4.     Develop and implement a Performance Improvement Plan, evaluate the results monthly, and report results to the Corporate Performance Improvement Committee in a timely manner.

 5.     Ensure that all deficiencies identified through the performance improvement analysis are addressed with appropriate problem solving actions.

 6.     Review all risk management occurrence and ensure that complete and timely reports are submitted to Risk Management.

 7.     Analyze statistical data of the program to determine and respond to trends.

 8.     Reporting of denials to CFO.

Additional Standards

 1.     Assist with planning and teaching staff development programs.

 2.     Maintains a record of attendance to meet expected standards.

 3.     Serves on Facility Committees as assigned.

 4.     Accepts responsibility for professional growth and development.

 5.     Demonstrates a professional attitude and supports the objectives of the Facility's marketing and guest relations philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community and referral sources.

 6.     Adhere to facility, department, corporate, personnel and standard policies and procedures.

 7.     Attend all mandatory facility in-services and staff development activities as scheduled.

 8.     Adhere to facility standards concerning conduct, dress, attendance and punctuality.

 9.     Support facility-wide quality/performance improvement goals and objectives.

10.    Maintain confidentiality of facility employees and patient information

11.     Liaison with law enforcement agencies to facilitate transport of individuals detained to the

hospital.

12.Develop contracts with local communities to compensate for care provided for individuals detained within their communities.

13.Administer involuntary contracts with local communities including liaison with local MHMRs, courts and sheriffs departments.  Ensure that elements of each contract are meant including applications and CMEs in time frames required by the contract.

14.Develop system for transfer of patients to WFSH and the use of the hospital for patients who need aftercare following discharge from WFSH or other state hospitals whose patients reside in the UBH marketing area.

15.Develop mobile assessment agreements with all hospitals within the BHB’s marketing area.

16.Conduct mobile assessments as required.

17.Supervise the hospital’s mobile assessment team including but not limited to hiring, training scheduling etc.

18.Establish relationships with and acquire referrals from other mobile assessment services that serve the BHB market area.

19.Develop contracts for crises call management with all MHMRs within the BHB market area.

20.Administer crises call contracts obtained from all MHMRs within the BHB market area.

21. Act as Administrator On-Call as required. 

22.Establish contracts with local MHMRs for contracted state hospital beds.

KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS.  THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

 

  1. Knowledge of admission criteria and assessment techniques and procedures.
  2. Knowledge of patient assessment, family motivating treatment planning techniques.
  3. Knowledge of utilization management strategies, writing and completing appeals, and pertinent report documentation.
  4. Thorough knowledge of dual diagnosis 12-step program and substance abuse treatment planning.
  5. Knowledge of adolescent and adult dynamics.
  6. Knowledge of external review organizations (i.e. managed care, Medicare, Medicaid, state gatekeep for Medicaid).
  7. Knowledge of patients’ rights, advanced directives, adult and child abuse laws, and emergency detention.
  8. Knowledge of complex patient care planning.
  9. Knowledge and utilization of crisis intervention techniques.
  10. Knowledge of payor resources and financial planning.
  11. Excellent leadership and negotiation skills.
  12. Excellent customer relations skills.
  13. Excellent organizational and interpersonal communication skills.
  14. Skill in interacting with multiple individuals with diversified roles and perspectives.
  15. Skill in organizing and prioritizing workloads to meet deadlines.
  16. Skill in telephone etiquette and paging procedures.
  17. Effective oral and written communication skills.
  18. Ability to communicate effectively both verbally and in writing.
  19. Ability to handle conflicting situations.
  20. Ability to focus on details in a busy environment.
  21. Ability to operate in an unstructured environment, orchestrate a myriad of activities and to manage multiple priorities within complex systems.
  22. Ability to tolerate ambiguity, uncertainty, and change.
  23. Ability to work at a rapid pace.
  24. Ability to communicate effectively with patients and co-workers.
  25. Ability to adhere to safety policies and procedures.
  26. Ability to use good judgement and to maintain confidentiality of information.
  27. Ability to work as a team player.
  28. Ability to demonstrate tact, resourcefulness, patience and dedication.
  1. Ability to accept direction and adhere to policies and procedures.
  2. Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
  3. Ability to work in a fast-paced environment.
  4. Ability to meet corporate deadlines.
  5. Ability to react calmly and effectively in emergency situations.

 

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION.  MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

 1.     Ability to stand, or walk up to six hours, sit for up to two hours.

 2.     Ability to spend 5% of the workday outdoors in temperatures varying from 30°-100oF and 95% of the workday indoors in temperatures varying from 60°-85oF.

 3.     Ability to occasionally push/pull wheeled carts from 200 lbs.  (i.e. crash carts, patient on stretchers or in wheelchairs).

 4.     Ability to frequently lift and carry up to 10 pounds; occasionally lift and carry up to 100 lbs.

 5.     Ability to see well enough to read written materials. 

 6.     Ability to discern a variety of odors.

 7.     Ability to handle hazardous/infectious waste on an occasional basis.

 8.     Ability to work in an environment where the noise level is frequently high; where chemicals are frequently used in cleaning; where mechanical and electrical hazards may occasionally be present; and where dust, mist and stream are frequently generated in housekeeping tasks. 

 9.      Ability to respond to exposure to blood and bodily fluids.

 

Job Requirements

QUALIFICATIONS

Education:  Master’s degree from an accredited college or university in nursing, social work, psychology, mental health or a related field.

Experience:  A minimum of five (5) years direct clinical experience in a psychiatric or mental health setting; one years’ experience in a leadership role managing a related function is desirable.  Working knowledge of the Addiction & Recovery field and experience in clinical interviewing, patient assessment, family motivation, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds.

Licensure:  R.N., L.M.S.W., LPC or applicable license.

Additional Requirements:  A working knowledge of the DSM-IVR and the Mental Status Exam.  A working knowledge of the Addiction and Recovery field.  CPR certification and successful completion of CPI (Crisis Prevention Intervention) training.  Training may be obtained during new hire orientation.

This opportunity provides the following:

  • Challenging and rewarding work environment
  • Growth and Development Opportunities within UHS and its Subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan with company match

 

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

 

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

 

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

 

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

 

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

 

 

 

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