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Universal Health Services

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Universal Health Services
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Job Details

Deltek Talent Management - INTAKE WORKER/COORD - (12801)

Job Details


Facility Name
FRN San Francisco
SAN FRANCISCO, CA 94133 US (Primary)
Career Area
Job Description

Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education, and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person—physically, emotionally, mentally, and spiritually. We provide the foundation; you build the life.

Located in the heart of the Embarcadero district, Foundations San Francisco offers comprehensive, integrated outpatient treatment in a convenient urban setting. Flexible daytime and evening programs address addiction and any co-occurring mental health issues simultaneously in a supportive atmosphere. Patients are treated with dignity and respect as the staff focuses on each individual’s unique needs.

FRN is currently seeking an Intake/Patient Care Coordinator, to track patients through the admissions process, including treatment planning, aftercare planning, and discharge. This role serves as the primary interface with the referral source, family members, and the clinical team. The ideal candidate will be able to inspire our clients’ confidence in both our staff and the FRN Model of Treatment, by exhibiting high levels of both knowledge and compassion. Patient-centered care is not only what we do; it is at the core of who we are.

Do you have a passion for working with patients with co-occurring disorders and chemical dependence? Do you want to be part of a team of highly skilled individuals, driven by the goal of helping people through life-changing recovery? Do you have the desire to serve as a Brand Ambassador to FRN? If so, then this could be just the opportunity you’ve been searching for! This position is located at FRN San Francisco, our outpatient treatment facility, in San Francisco, California. ::

Job Requirements

Essential Duties and Responsibilities
• Assists in coordinating preliminary evaluations with the Admissions Center for potential patients and ensures orientation of new patients immediately upon admission
• Documents all intake information into the TIER program, ensuring all intake paperwork is complete and accurate
• Collaborates with other departments to ensure safety, intake, and business needs are met
• Monitors the intake process, to ensure exceptional customer service regarding pre-orientation, referent contacts (including FRN referrals), and family updates
• Meets with the client within 24 hours, and opens a preliminary treatment plan for aftercare services
• Develops an aftercare plan in conjunction with the clinical team and the client
• Provides a summary of actions regarding “administrative” and “ACA” discharges
• Ensures information is communicated and updated to internal and external contacts (i.e. families, referring sources) on client progress, if/as authorized by the client in services
• Documents contacts and discharge according to periodicity and content requirements
• Responds to crisis, as needed, and develops a crisis plan upon client admission
• If the Office Manager is not available, then becomes responsible for the accurate collection of patient co-pays, deductibles, and all other out-of-pocket expenses and cash collections
• If necessary, administers urinalysis screening upon intake and documents accurate results

Knowledge, Skills, and Abilities
• Ability to inspire client confidence in the FRN Staff and the FRN Model of Treatment
• Ability to consistently demonstrate, through conduct and communications, the stability required to effectively assist patients and their family members through the FRN Model of Treatment
• Excellent verbal and written communication skills required
• Must have high level of interpersonal skills, as this position continually requires demonstrated poise, professionalism, tact, and diplomacy
• Excellent organizational skills, with the ability to prioritize workload and meet deadlines
• Ability to demonstrate understanding of a variety of models and theories of addiction, MI, and related issues
• Knowledge of philosophies, practices, policies, and outcomes of models of treatment, recovery, relapse prevention, and continuing care for dually diagnosed populations
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, PowerPoint)
• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources, and all other contacts
• Understanding of diagnostic criteria for dual conditions and ability to conceptualize modalities and placement criteria within the continuum of care
• Exhibits excellent customer relations skills, as evidenced by supportive and constructive communication with all contacts, including co-workers, patients, residents, visitors, families, and referral sources

Education and Experience
• Master’s degree in counseling or related field or equivalent experience
• Professional licensure/license eligibility and/or addiction related certification preferred
• 3-5 years’ case management experience required (with references)
• 2 years’ experience working in a co-occurring treatment setting or equivalent
• Marketing experience preferred

If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background and experience with us by applying online. FRN offers competitive compensation, commensurate with experience, and benefits programs including medical, dental, life insurance, and 401K.

FRN is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FRN via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FRN. No fee will be paid in the event the candidate is hired by FRN as a result of the referral or through other means.


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