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INTERLINE BRANDS CUSTOMER SERVICE REPRESENTATIVE III

Home Depot


Location:
Tulsa, OK
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
117235
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Job Details

IB REP III, CUSTOMER SERVICE - Tulsa OK 74133 Skip Navigation
Job Details

INTERLINE BRANDS CUSTOMER SERVICE REPRESENTATIVE III (117235)

OK - Tulsa

  • Date Posted: Apr 12, 2018
  • Company: INTERLINE BRANDS
  • Travel: 0-10%
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Interline Brands is looking for outstanding individuals to be Customer Service Professionals and join our Customer Service Team.
The Customer Service Representative III will handle a variety of work arising from our Customers and Sales Professionals incoming calls, emails and faxes. Responsibilities include placing orders, providing account maintenance and order support, processing returns and other transactions to ensure that we provide the best, industry leading customer experience. The Customer Service Representative III will demonstrate a high proficiency in all Interline Brands portfolio of brands and strong product knowledge. A Customer Service Representative III could also be required to learn Home Depot systems to support integrated business initiatives.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 25%- Process quotes, orders, credits and other tasks while handling inbound and outbound calls and multi-media (fax, email) and make outbound calls as required. Offer Customer Service oriented upselling in all interactions. Maintain a high-level of quality 
  • 15%- Provide account maintenance and order support (e.g. status and tracking) 
  • 10%- Handle disputes and escalations to an equitable resolution 
  • 10%- Handle web and e-commerce calls and multi-media 
  • 10%- Assist with Special Projects or special handling of orders and work tasks 
  • 30%- Become certified in two systems and all Interline Brands and/or learn THD systems supporting integration activities
NATURE AND SCOPE
This position reports to the Customer Service Supervisor.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
ENVIRONMENT:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
TRAVEL:
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
EDUCATION REQUIRED:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 3 years
PHYSICAL REQUIREMENTS:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
ADDITIONAL QUALIFICATIONS:

  • Computer and typing skills 
  • 12+ months as a Customer Service Representative II (internals only) 
  • Strong proficiency in ERP, ISS and/or THD Systems 
  • Strong product knowledge
PREFERRED QUALIFICATIONS:
  • MRO background/experience 
  • Experience providing superior customer service by delivering on commitments 
  • Think out of the box - resourcefulness/follow-up
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
  • Self-motivated 
  • Strong follow up & problem solving skills 
  • Ability to handle multiple tasks 
  • Leadership Skills 
  • Detail Oriented 
  • Excellent soft skills 
  • Customer Focused 
  • Microsoft Office 
  • Ability to adapt to new technologies


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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