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IP Network Operations Engineer III

Cox Communications

Atlanta, GA
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: IP Network Operations Engineer III
JobID: 1712806
Category: Engineering
Industry: Cox Communications, Inc.
Job Type: Full-time


Cox Communications is searching for an IP Network Operations Engineer III for the Cox National IP Backbone network and/or Cox Business Network whose duties include but not limited to Tier 3 escalation trouble support, Pro-active network health monitoring, NOC enablement, and Operational Readiness project based task.

What technologies does this position work with? 
Strong troubleshooting and technical root cause analysis/resolution management skills. Core IP routing technologies & vendors, specifically Cisco and Juniper; IP Routing Protocols: OSPF, ISIS, BGP; Multi-Protocol Technologies: MPLS, LDP, RSVP, RSVP-TE; multicast Technologies: (IGMP, PIM, MVPN); IP Protocols: TCP, UDP, BFD, IPv4 and IPv6 subnetting; Ethernet Technologies: gigE, 10 gigE, VLANs, 802.1Q (VLAN tagging), 802.1P (layer 2 QoS), VRRP, HSRP; QoS Capabilities: classification, marking, queuing, policing. IP Backbone capacity and Health Management; High level understanding of the technologies behind Cox’s various service groups such as video (over IP) services, VoIP services, data (DHCP, DNS, Self-Reg, etc.) services; Traffic management validations,

Alcatel Lucent Service ( now known as Nokia ) routers 77xx series and switches, Ethernet Virtual Connection (EVC) and EVC mapping, Virtual Private Wire Service (VPWS) known as Point-to-Point services- ePipe, iPipe, aPipe, cPipe, Virtual Private LAN Service (VPLS), Virtual private routed network service (VPRN), Ethernet Tunnels, Service Distribution Point (SDP) and SDP Binding or Spoke-SDP, Service Access Point (SAP), Accedian technology, Spirent-Probe technology, MEF service Bandwidth profile and traffic parameters, V-LAN tagging, MEF-CECP certification, IEEE 802.1Q encapsulation, Alcatel-Lucent 5620 Service Aware Manager (CSAM), Ethernet OAM diagnostic tools, Performance Assurance Agent (PAA) and Service Assurance Agent (SAA), RFC 2544 / ITU-T Y.1564 Ethernet testing,

Primary Responsibilities and Essential Functions:

  •  Performs tier 4 level troubleshooting requiring the ability to perform complex network fault isolation. 
  • Opens, tracks, executes, and resolves escalated trouble tickets from Tier III related to outages and trouble conditions on network platforms. Provides on-site and/or remote technical support for all Cox transmission media.
  • Responsible for the upkeep and maintenance of network platforms; Ensures network uptime and compliance with customer Service Level Agreements
  • Accountable for coordinating solutions with vendors on chronic equipment or operating system issues that impact the data network infrastructure to insure uninterrupted service and support to customers.
  • Accountable for reporting, tracking and trending on specific vendor equipment and operating system issues.
  • Oversees and performs the implementation of network changes for configuration and capacity.
  • Responsible for day to day platform reliability, capacity maintenance & monitoring and network augmentation.
  • Interfaces with other departments and markets to resolve network problems.
  • Partners with change management for impact identification, network validation, MOP creation and execution of activities
  • Performs procurement and quality audits of various network requirements including initiating RFPs, analysis of bids, managing ordering of resources, monitoring vendor compliance, representing Cox's interest in vendor disputes.
  • Designs process and procedures to facilitate compliance with guidelines from internal (Cox) and external governing entities. Audits these processes to ensure efficiency, cost effectiveness, and overall compliance. Makes recommendations for and executing corrective measures as necessary.
  • Develops and presents training materials to all levels of corporate and field personnel.
  • Develops Methods and Procedures and provides training to Technicians to support lower tier trouble shooting of network events.



  • 5+ years of experience required in related field (i.e. Engineering.). 3+ years of experience required if candidate possesses a related advanced degree (MS/MBA or above).
  • 3 years of experience working in Optical transport
  • 3 years of experience developing, authoring and maintaining detailed network designs and documentation (i.e. JG3-Engineering Work Packages, Systems or Network Requirements Specifications, Systems or Network Design Documents, Network Whitepapers, Network or Systems Statements of Work)
  • 3 years troubleshooting and diagnostics.
  • 1 year experience leading projects to enhance the network capability for existing and future services.
  • Working knowledge of IP networks. 
  • Demonstrated problem solving and analytical thinking skills.
  • Excellent collaborative skills to work effectively with teams throughout organization

  • BS/BA degree in related discipline (i.e. Engineering, Computer Science, or similar technical degree). Certifications: 3RP, CCNP/CCDP, JNCIS/JNCIP
  • Experience in network capacity planning
  • Experience in responding to RFPs.
  • Knowledge of Python, Ansible, Scripting, DevOps, Git, Gerrit, Linux, Virtualization technologies(Openstack/KVM), Splunk
  • Experience in telecommunications industry desired. 

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6305 Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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