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IT Desktop Support


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Job Details

Company AT&T

Job Title IT Desktop Support

Jobid att4-6230539

Location: Bratislava, SVK

Description We are looking for an IT Specialist who will be responsible for quality IT problem management and IT customer care.

The role is to be a member of the TSI Service Delivery ("Local Support") team.

You will be in daily contact with internal customers in Bratislava, responding to and resolving IT service requests according to specified service level agreements (SLA’s). Requests will be initiated by the IT Service Desk, which customers are asked to contact initially to report faults.

**Roles and Responsibilities:**

Service Delivery provide hands on technical support to end user devices and services including PCs, HVD thin clients, telephony, printers and mobile devices.

Your responsibilities will be:

• providing end-users with IT on-site support as needed, performing installation, configuration, analysis, and troubleshooting of desktop software and hardware, network components, remote access, and other IT infrastructure and telecommunication matters as well as ensuring that all supported client software performs to specification

• verifying that users are in full compliance with company standards, security, and are fully licensed for whatever products they are using

• configuration new PCs with the standard AT&T image, and delivery to the end-user, with training as necessary

• participating in the development of quality tools and quality management processes in a continuous improvement environment

**Key Competencies and Skills:**

• customer oriented person with good communication skills and fluent English

• troubleshooting skills and experience with providing Software, Hardware and Networking support

• good organizational skills and ability to track and implement project plans on time and with quality

• PC, HVD, Mobile devices

• Windows, VMware, iOS, Android

• Break/Fix and software installation

• Incident, Problem, Request, Change processes

**Education and Qualifications:**

University degree - IT field preferred

**Additional Information:**

Working time: EMEA hours (9.00AM - 5.30PM)

Location: Bratislava


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