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IT Operations Change Analyst -Plymouth, MN

UnitedHealth Group

Plymouth, MN
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Job Details

753882 IT Operations Change Analyst Plymouth MN

IT Operations Change Analyst -Plymouth, MN (753882)

Position Description

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


This is a night shift role that has 3/ 12 hour shift -Saturday, Sunday and Monday 12:00 am – 12:30 pm.

Primary Responsibilities: 

  • Drives ITSM Process oversight, governance, and Operational delivery for assigned Capability/process
  • Identifies and resolves operational problems using defined procedures, expertise and judgment
  • Makes delivery and support decisions based on policies, procedures, and overall ITSM Services business
  • Serve as a subject matter expert on UnitedHealth Group IT Service Management Change Management process and tools
  • Must be able to promote impact determination in order to identify and mitigate risks
  • Liaison with all necessary parties to coordinate Change process operations and maintain relationships
  • Analyze Change records and reports to determine trends and drive improvements in a positive direction
  • Help drive process simplification, efficiency, and effectiveness through common metrics
  • Aid in the continuous improvement of ITSM process/capability adoption, compliance, execution and supporting solutions
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Perform analysis of alternatives, provide recommendations, and generate innovative ideas to resolve problems.
  • Develop and maintain process supporting materials for the IT Service Management Services team including process flows, user guides, and training
  • Ensure timely and effective execution of IT Service Management deliverables
  • Support adoption of the new processes and tools as implemented
  • Must be able to maintain composure under pressure, accurately assessing problem situations
  • Must work effectively in a fast-paced, team-based, Customer Service oriented environment
  • Must be able to exercise process compliance requirements effectively at all levels
  • Fulfill Implementation Readiness & Acceptance responsibilities
    o Enable outage window risk/impact mitigation of all previously approved, planned, Critical Risk Changes
    o Assure  window visibility, handle  implementation readiness and implementation checkpoint activities
    o Facilitate and drive Emergency Change Advisory Boards (eCABs)
    o Provide support on ITSM process execution and thought leadership on associated logistics
    o Work with Change Owner and Technology Command Center (TCC) to validate feasibility of previously approved window, identified impacts to Services and dependent components (CMDB), pre-existing Incidents at time of approved window, potential new conflicts, etc.
    o Promote and provide open communication and instant notification with TCC
    o Field at risk implementation window notifications and adjustment requests from the Change Owner
    o Promote application checkout plan activities and environmental health prior to planned completion
    o Ensures overlap to allow knowledge transfer and sufficient handoff during shift changes
  • Other duties as assigned by management




  • Working knowledge of ITIL and key ITSM concepts Change Management, Process Improvement,  ITSM, Change Advisory Board support/administration
  • Proficient knowledge of Change Management enabling technologies
  • Possess excellent verbal and written communication skills; including the ability to speak clearly and concisely, convey complex or technical information in a manner that others can understand, as well as the ability to understand and interpret complex information from others
  • Excellent problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
  • 4 or more years’ experience in a large-scale and diverse IT environment
  • ITIL certification or significant IT experience using IT Service Management processes (Change, Incident, etc.)
  • Intermediate level of skill with Microsoft Word, Excel, PowerPoint, and Visio
  • Undergraduate degree or equivalent experience.


  • ITIL Certification
  • Certification in Six Sigma or other process improvement methodology
  • Understand and be able to a structured methodology around IT Service Management operations  activities
  • Experience working in ServiceNow

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number753882
  • Job TitleIT Operations Change Analyst -Plymouth, MN
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Plymouth, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftWeekend
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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