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IT Service Delivery Rep Junior - Field Services (Government)


San Diego, CA
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Job Details

Company AT&T

Job Title IT Service Delivery Rep Junior - Field Services (Government)

Jobid att4-6797327

Location: San Diego, CA, 92108, USA

Description This position’s primary role will be a Field Services Junior Level Network Technician servicing a large scale Enterprise network. You will be part of a Team of Network Technicians and Engineers servicing the NGEN Navy sites. This network includes Cisco, Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include Routers, Switches, Access Points, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators.

Responsibilities: As a Junior Network Technician you will be expected to install and maintain network devices at the site and work with the NOC technicians and managers to troubleshoot outages and resolve network related issues. You will be responsible to create tickets for maintenance using HPE Service Manager. Candidates will be expected to understand, implement, and follow processes in accordance with current policies and procedures. Perform escalation and additional tasks as directed. Take Direction from the Regional Leader and Site Leaders

Job Requirements: The successful candidate will have basic working
knowledge in the Networking and Information Technology field with 0 to 4
plus years’ experience in the Information Technology Field with basic
Networking knowledge. Position requires the basic skills to manage the
execution of maintenance activities and network outages. Fundamental
understanding of the OSI Model is required. Candidate needs a basic
understanding of network devices such as servers, routers, switches,
associated software tools, and cabling in a large LAN/MAN/BAN/WAN
environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP
is a Plus. Knowledge and experience working with wireless technologies,
Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and
WAN Accelerators and associated technologies is highly desirable. Some
travel maybe required. Some Travel will be Required. .

Skills: The
ideal candidate will have a passion for excellence and continual
improvement, combined with an entrepreneurial spirit, good written and
oral communication skills, strong interpersonal skills, innovative
thinking in a fast-paced, ever-changing environment. Good customer
service and communication is necessary to ensure customer satisfaction
and network reliability. A good problem-solving and troubleshooting
skills with severs and Cisco devices are a Plus. Candidate needs to have
the ability to lift up to 50 lbs.

Education: A Background
Information Technology field or a related technology field is highly
desirable. Other evidence of intellectual, technical, business
accomplishments, and related technology leadership experiences will be
considered. Cisco Network + and Security+ CE required. ITIL foundation
V3 certification is highly desirable.

Required Clearance: Secret

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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