IT Service Manager

  • Location:
    Feltham, England, United Kingdom
  • Area of Interest
    Project or Program Management
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

The Social Collaboration Team is looking for a Service Manager to transform our Support and Ops model and work alongside our Architect as we transition to a Dev Ops model. In this highly visible role, you will be leading a large managed service team across multiple geographies as well as working closely with our Architect, Dev Leads, Cloud Operations team and Product Owner. Serving in a liaison role, you will engage and partner closely with our Cloud Service Providers who deliver our applications as well as understanding the feedback and experience from our users. You will also own the strategic and day-to-day planning of how we handle escalations, and manage the end-to-end customer experience in the respective ITIL areas.

We currently support a range of different social collaboration platforms and our user base for these applications spans the global Cisco workforce as well as our external stakeholders, partners and customers. Our aim is to provide an exceptional level of service to our users and stakeholders.


Skills and Experience:

  • Minimum 3 years Service Management experience
  • Strong communication and presentation skills
  • Strong analysis skills and the ability to tell a story from data analytics
  • Vendor management experience
  • Understanding of agile methodologies
  • Understanding of DevOps processes and methodologies 

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