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IT System Analyst - Long Island, NY

UnitedHealth Group

Long Island, NY
Job Code:
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Job Details

IT System Analyst - Long Island, NY(Job Number:726905)

Grow your career with an exciting opportunity with Optum, where you will be a part of creating software solutions that help to change lives - millions of lives. As an IT Systems Analyst at Optum, you will have the opportunity to be a part of a focused team dedicated to helping to make the health care system work better for everyone. Here, you'll partner with some of the smartest people you've ever worked with to design solutions to meet a wide range of health consumer needs. And we need world-class Systems Analysts, like you, to help us build our next generation customer experience.


As part of our elite team, you will play a pivotal role in the system development cycle and consult with end users to evaluate business requirements into design specifications. You will work with all levels of the business, ensuring IT deliverables align with business requirements, with measurable results. There's never been a more exciting time to work in health care where performance and innovation can fuel your life's best work.(sm)


Primary Responsibilities:

  • Primary point of contact for all eCAC, eAbstract and Smart End Users (HIM, Centralized Coding, CDI, Non-HIM Users) - approximately 300 users
  • Incident Management

    • Troubleshoot issues with end users
    • Intake, Submit and follow-up on incident/enhancement requests to O360 Support, including war room events
    • Incident Escalation to E2E Service Management Team
    • Submit, manage and coordinate CRMs
  • User Access

    • User Provisioning Requests
    • Troubleshoot Access
    • Perform Password Resets
  • Change Management

    • Maintain Data Discovery Spreadsheet (DDS)
    • Maintain Document Mapping Spreadsheet (DMS)
    • Collaborates with Users to submit update request to O360 Support for Worklist Changes
    • Key Role and Facilitates Change Approval Board (CAB)
    • Collects and maintains rate file updates
  • Release Coordination

    • Testing
    • Training
    • Communication
    • Post Release Validation
  • Workflow Liaison

    • Understands all workflow processes
    • Liaison between RCO and RCT
    • Support/liaison for Analytics/Reporting  between Ops and O360 Analytics Team

Job IT General Management
Primary Location US-NY-Long Island
Other Location 
Organization O360 Northwell Back Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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