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IT System Management Analyst- Plymouth, MN

UnitedHealth Group

Plymouth, MN
Job Code:
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Job Details

IT System Management Analyst- Plymouth, MN(Job Number:714586)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


This function coordinates the processes and activities that focus on restoring service after an incident occurs. Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. This function also includes those who operate and monitor computer and peripheral equipment. Documents all problems (hardware, applaication, facility, etc.) and takes corrective action as required. Interfaces with other departments as required.


UCC Rotating Shift Coverage:
-4 day shift 7am -7pm
-4 days off
-Then 4 night shift 7pm - 7am
-Two weeks in succession


Primary responsibilities:

  • Performs incident management, service restoration, and/or change verification activities
  • Prioritize incidents based on defined ITSM priority definition and guidelines
  • Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned
  • Effectively communicate awareness, issues, alert confirmations and status, to team and other areas
  • Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health
  • Perform manual application and portal test to ensure systems are available and functioning. Complete 'check-out' of all critical applications to identity possible business impact
  • Utilize HP monitoring tools and any non-HP monitoring tools for troubleshooting and alerting
  • Acknowledge, validate, and correlate monitoring alerts. Proactively monitor and trend component/application/product performance and degradation
  • Identifies solutions to non-standard requests and problems
  • Works with minimal guidance; seeks guidance on only the most complex tasks.
  • Translates concepts into practice
  • Provides explanations and information to others on difficult issues
  • Coaches, provides feedback, and guides others
  • Acts as a resource for others with less experience

Job IT Systems Management
Primary Location US-MN-Plymouth
Other Location 
Organization Ops Optimize & Modernize
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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