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Laboratory Support Coordinator


Location:
COLLEGEVILLE, PA
Date:
01/23/2018
2018-01-232018-02-21
Job Code:
68851
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Job Details

Careers Center - Laboratory Support Coordinator

Laboratory Support Coordinator

US-PA-COLLEGEVILLE
System ID
68851
Category
Administrative
Relocation Type
No
Employment Status
Full-Time

Unit Description

 

 

·         Provide a general introduction/orientation for new GSK employees within the Smart Lab.

·         Provide coordination of a 5S lean service to stations within the Smart Lab, as applicable.

·         Be the first line of support for infrastructure and building faults; submitting work orders and reporting of faults and ensuring these are closed out in a timely fashion.

·         Be the first line of support for IT and software issues; submitting work orders and reporting of issues and ensuring these are closed out in a timely fashion.

·         Be the support interface for equipment maintenance/repair; liaison with LIS; submitting work orders and reporting of issues and ensuring these are closed out in a timely fashion.

·         Be the first line of support for Chemical stockroom deliveries and returns; liaison with Chemical Store Chemist.

·         Ensure appropriate tracking, safe handling, and delivery of shipments received by laboratory staff, and storage of goods where applicable.

·         Coordinate the working environment including space and availability of PPE.

·         Collect chemical, hazardous and biological waste to central collection-point within the lab.

·         Coordinate the removal of waste from labs.

·         Organize lab cleanings as necessary with service provider and scientists.

·         Coordinate lab stocks through Kanban by liaison with site stores.

·         Coordinate the supply of lab gases/LN2/dry ice; liaison with lab services staff and D&L.

·         Carry out all requests and tasks in a helpful and professional manner, build relationships with staff and consistently demonstrate good customer service interface.

 

Position Summary

Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services.  Consults with or transfers more difficult issues to the Rep II or management.

Qualifications & Requirements

Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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