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Launch Consultant

Cox Automotive


Location:
Mission, KS
Date:
06/23/2017
2017-06-232017-07-22
Job Code:
1710233
Cox Automotive
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Job Details

Company Cox Automotive
Title: Launch Consultant
JobID: 1710233
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Job Scope

Responsible to deliver high-impact educational content through webinar-based training sessions to VinSolutions customers to improve their understanding of the VinSolutions purchased products and assist the customer in selecting the appropriate settings/configurations to meet their needs.This individual will also be responsible for keeping up with development of new VinSolutions products, system enhancements, and support of input for training material. A successful Launch Consultant will exhibit a passion for high level of customer satisfaction.

Key Responsibilities

  • Promote and deliver webinar-based, instruction and operations of VinSolutions products, assisting in best configuration selections for customer’s full utilization of purchased products
  • In-depth knowledge of all VinSolutions suite of products; including product settings pros and cons and system functionality and settings cause and effect relationships
  • Effectively present VinSolutions suite of products in a clear manner, demonstrating functionality of the system and answering dealership questions through-out product build
  • In-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to the dealership
  • Construct and communicate weekly status reports for the overall project status to the dealer stakeholders, which includes; obtaining verifications assigned to the Launch Consultant, as well as other team members participating in the product delivery
  • Prepare and deliver the “Final Summary” to the training team and all parties involved post launch
  • This is to include an overall summary of the installation experience, insight into the dealer operations and an explanation of the settings chosen
  • Engage and participate in the exchange of “best practices” with the Implementation Department
  • Work with new implementation members as required in mentoring actives

Qualifications

Education & Specialized Knowledge
  • Highly motivated self-starter capable of working in a team environment
  • Outstanding presentation skills required
  • Automotive Industry experience preferred
  • Experience working with CRM programs preferred
  • Excellent verbal and written communication skills
  • Demonstrated skills and experience presenting educational information to both large and small audience in an engaging and interactive fashion
  • Ability to effectively articulate and communicate in a way that retains engagement
  • Exceptional listening skills and the ability to problem solve
  • Demonstrated ability to work in a team-oriented, collaborative environment
  • Demonstrated ability to multi-task and prioritize effectively to ensure successful completion of each product launch
  • Patience with customer of all skill levels
  • Strong working knowledge of Microsoft Office applications
  • Experience with SalesForce CRM a plus
  • Experience with WebEx applications a plus
  • Personal qualities include possessing high energy, enthusiasm, determination, and being highly driven


About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-KS-Mission-5700 Broadmoor St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site

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