LD&T Coordinator - Weekend Coverage
Job Title: LD&T Coordinator - Weekend Coverage
Location: Plano, TX
Category: Supply Chain
The purpose of the weekend support coordinator is to provide track and trace, account management, and carrier sourcing support Friday through Monday 7:00 am to 6:00p.m. The nature of the work is both proactive in supporting load tracking and reactive in responding to customer requests. The role will be responsible for setting customer appointments to insure customer RAD expectations and/or KPI's are met, as well as supporting track and trace efforts on the weekend to establish current load statuses and updating in brokerage system and providing any needed alerts for loads with issues.
The role must be able to effectively prioritize and schedule 50 shipments per day in a manner that meets on time pick up, delivery, maintain hours of service requirements, and accountable to key brokerage SOPS and EDI processes. Also responsible for providing track and trace during weekends as required by the business.
- Timely order entry and customer delivery appointment scheduling
- Carrier compliance to track and trace check calls
- Carrier compliance to defined EDI processes
- Proactive shipment tracking and customer alerts for known anticipated service gaps
Scope of Interactions:
- 80% External - New and existing customers and asset based carriers
- 20% Internal - Collaboration with business development, account management, and leadership team
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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