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Lead Business Technology Analyst


Location:
Cheektowaga, NY
Date:
12/15/2017
2017-12-152018-01-14
Job Code:
68419
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Job Details

Careers Center - Lead Business Technology Analyst

Lead Business Technology Analyst

US-NY-Cheektowaga
System ID
68419
Category
IS&T
Relocation Type
No
Employment Status
Full-Time

Unit Description

General

  • Demonstrates the ability to manage Back of House Systems to ensure continuous stability by exhibiting strong SDLC discipline as it relates to deployments and integrations throughout the Sodexo Enterprise.
  • Works with internal business partners, vendor partners and IS&T teams to understand business needs, define scope and manage system projects related to the Back of House Systems landscape
  • Possesses full technical knowledge of critical Back of House systems, but also considers the business implications of the application technology to the current and future business environment.
  • May instruct, direct, and check the work of Back of House Food & Retail systems personnel in deployment, maintenance and support of the applications and their uses.
  • Ability to lead cross-function resources through short to intermediate duration projects, ability to track through a detailed project plan, create and present project updates to mid and senior level management

Strategic

  • Provides technical consulting on complex projects. Devises and/or modifies procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results.
  • Formulates and defines systems scope and objectives for Back of House Food & Retail systems based on both user needs and a thorough understanding of business systems and industry requirements.
  • Provides guidance to the business partners on the usage of the systems and counsels on whether enhancements are necessary to support a new use, either internal to a tool or through new integrations.
  • Works closely with internal business partners and IS&T teams to sustain Back of House Systems solutions which meet operational, reporting, client, and business needs
  • Maintains awareness of industry technology and process trends that relate to the business scope.

Operational

  • Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems.
  • Ability to develop proposals for technical solutions to business problems for coordination with business sponsors and Director, Back of House Systems.
  • Coordinates Release Management cycles of Back of House systems through staff and assures accurate tracking of versions of deployed systems.
  • Create and maintain Back of House internal system integrations escalation procedures along with highly efficient monitoring to ensure a stable and reliable production run time environment.
  • Maintains functional specifications and business process documents including but not limited to Release, Defect, and Incident Management.
  • Possess the ability to create artifacts to effectively communicate functional design, detailed design, entity relation diagrams, data flow diagrams, general processing instructions, testing recommendations, documentation recommendations, system limitations related to Back of House Systems
  • Provides solutions to automate manual processes/procedures to solve complex problems
  • Ability to create and track project plans that detail critical steps, build achievable timelines, provide updates to milestones to mid and senior level management.
  • Obtains system architecture, application development, data architecture sign-off for Food & Retail Systems
  • Coordinates with the IS&T Customer Service teams the release schedules, support scripts, triage of troubleshooting and customer service levels.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Coordinates with the IS&T Customer Service and Sodexo Business the communications and release schedules for new software and processes.
  • Tracks production business functional product issues for bug fix and enhancement identification including change request, prioritizes defect resolution for Back of House systems with SME’s, Help Desk and key business owners / Stakeholders.
  • Proactively resolves and/or escalates to next level management any risks, delays, negative impacts to project, business and IS&T

Background

  • Desirable to have a BS in Computer Science, Information Systems or Engineering or equivalent Business degree
  • Familiar with application development disciplines (.NET, C#, and/or java)
  • Experience with PL/SQL (Oracle) and T/SQL (MS-SQL) query with Excel as a data visualization tool – pivot tables
  • Business Analysis skills including facilitation of requirements, documenting functional specifications and business process flows
  • 2+ years experience in project management, and production systems deployment and support
  • Skilled in use of Microsoft Visio, Word, Excel and PowerPoint
  • Strong Communication, Negotiation and Organization Skills

 

Position Summary

Top level technical contributor with expertise in particular business processes responsible for formulating system's scope and objectives relative to the company's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects. Devises and/or modifies procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results. Creates detailed specifications from which programs will be written.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Functional Experience - 3 years IT-related experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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