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Lead Clinical Support Coordinator - Eau Claire, WI

UnitedHealth Group

Eau Claire, WI
Job Code:
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Job Details

757518 Lead Clinical Support Coordinator Eau Claire WI

Lead Clinical Support Coordinator - Eau Claire, WI (757518)

Position Description

Position Description:

Let's talk about meaningful work. UnitedHealth Group is always looking for new ways to improve our ability to deliver high-quality care. As part of our clinical support team, you'll help make every contact informative, productive and positive for our members and providers. You'll have a chance to do live outreach, educating members about program benefits and services while also helping to manage member cases. It's truly an opportunity to make an impact on a huge scale. 

Primary Responsibilities: 

  • Assist Clinical Operations Leadership Team in monitoring of all daily tasks completed within the Clinical Operations Department. 
  • Provide guidance to staff regarding electronic processing of medical information within an internal database. 
  • Perform QA of various medical services.
  • Evaluate and approve medical order requests and determine appropriate Disability Benefit Questionnaires (DBQs) to assign for identified health conditions indicated on order requests per the contract requirements. 
  • Ongoing communication within Clinical Operations Department and other LHI departments to ensure claims files are received timely.
  • Effectively complete bookmarking for medical claims file.
  • Communicate with a diverse group of people/disciplines while serving as a point of contact (POC) for internal and external entities.
  • Monitor, manage and prioritize all Clinical Operations order related tasks for this role to facilitate controlled workflow to meet or exceed contractual requirements.


  • High School Diploma / GED  or higher 
  • Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Medic, Medical Assistant (MA) or Corpsman, OR completion of the Clinical Upskilling program
  • Previous experience in VA Clinical Operations 
  • Ability to utilize pivot tables and import data within MS Excel
  • Knowledge of medical documentation and medical terminology.


  • Occupational health and behavioral health experience
  • Database knowledge and/or experience
  • ICD coding experience
  • Experience reporting statistical data
  • Military experience
  • National Career Readiness Certificate
Soft Skills:
  • Demonstrated leadership experience
  • Excellent verbal and written communication skills along with the ability to work with a diverse group of people/disciplines at all levels of the organization
  • Strong organizational and time management skills, as well as detail oriented work with a high level of accuracy and ability to work independently.
  • Proven ability to prioritize projects, meet critical deadlines; and multi-task while working in a fast paced environment.
  • Knowledge of office procedures and terminologies.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Eau Claire, WI, Lead Clinical Support Coordinator, leadership, VA Clinical Operations, ICD coding,

Job Details

  • Contest Number757518
  • Job TitleLead Clinical Support Coordinator - Eau Claire, WI
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • Eau Claire, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftEvening Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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