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Lead Communications Specialist


Roseland, NJ
Job Code:
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Job Details

Position Title: Lead Communications Specialist
Job Code: 438438
Job Location: New Jersey-Roseland

The Prudential Group Insurance Service Inquiry and Resolution Organization has a unique opportunity for a Lead Communications Specialist to join our Team supporting key initiatives which include projects focused on enhancing the service model and underlying administrative practices.  

In this role, you will be responsible to manage the development and execution of a wide range of informational materials for both internal and external audiences.

This position can be in Roseland, NJ or in Dresher, PA.


Job Responsibilities:

  • Independently develop, interpret, reengineer/rewrite Standard Operating Procedures
  • Develop internal/external customer communications including letters, emails, FAQs, and communication plans.
  • Partner with the training organization to create training materials.
  • Develop presentations for internal meetings with project groups and Senior Leaders.
  • Participate in the planning and effective execution of the work needed to ensure appropriate documentation of processes to prevent future corrective action issues
  • Identify and manage risks to ensure delivery is on time
  • Partner, collaborate and engage business partners across the organization and enterprise throughout the project life cycle.
  • Report regularly to management project status and results.


  • Bachelor’s degree or equivalent experience.
  • Strong interpersonal skills including team collaboration, leadership, presentation, organizational, verbal and written communication skills
  •  Detail oriented
  • Proven track record of independently creating informational materials across functions and business lines.
  • Ability to exercise sound judgment and risk assessment
  •  High level of flexibility to adapt to the needs of the team, division/organization
  • Strong PC skills (Windows based environment)
  • Ability to influence work of others in a diverse matrixed team. 
  • Limited travel may be necessary.
  •  Work experience in the life insurance industry a plus

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
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