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Lead Patient Access Facilitator (Full Time) - (244422)

Universal Health Services

Washington, DC
Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Lead Patient Access Facilitator (Full Time) - (244422)

Job Details

Lead Patient Access Facilitator (Full Time) - (244422)

Facility Name
George Washington University Hospital
WASHINGTON, DC 20037 US (Primary)
Career Area
Support Staff
Job Description

The George Washington University Hospital (GW Hospital) is a 385-bed tertiary care, academic medical center located in downtown Washington, DC, next to the Foggy Bottom metro. GW Hospital serves a diverse group of patients — from local residents to our nation’s leaders. As an academic medical center, GW Hospital has the resources and clinical expertise necessary to provide specialized, complex care. This expertise includes cardiac, cancer, neurosciences, women’s health, trauma, and advanced surgery including robotic and minimally invasive surgery. GW Hospital is jointly owned and operated by George Washington University and a subsidiary of Universal Health Services, Inc. (UHS), one of the nation's largest healthcare management companies. The GW School of Medicine and Health Sciences (SMHS), adjacent to the hospital, is the 11th oldest medical center in the country and the first in the nation’s capital. The mission of GW Hospital is to provide the highest quality health care, advanced medical technology and world-class service to its patients in an academic medical center dedicated to education and research. This position serves as a knowledge and resource expert for Patient Access Facilitators. Lead Patient Access Facilitator is responsible for assisting with the supervision of staff and supporting management with various functions related to a patient registration actives including patient reception, face to face registration, insurance verification, financial counseling, cash collections, chart reconciliation and patient discharge. Lead Patient Access Facilitator must demonstrate proficiency in all aspects of the registration process and ensures that the team completes the work in a timely fashion. They will provide support to an organizational culture that lends the highest degree of service excellence standards to all customer groups.

Job Requirements
  • Education/Qualification
    • Minimum of five (5) years of current experience in a hospital admitting and registration department preferred or a combination of education and experience.
    • Knowledge of medical terminology
    • Associate degree or Certified Healthcare Access Associate (CHAA) certification preferred.
  • Skills
    • Strong communications skills, both verbal and written
    • Demonstrates sound judgment and critical thinking skills
    • Strong organizational and problem-solving skills and PC and spreadsheet proficiency
    • Strong Service Excellence skills
    • Works well in a stressful environment
    • Ability to complete multiple tasks simultaneously and work under pressure
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