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Lead Skype Unified Communications Engineer

Cox Communications

Atlanta, GA
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Lead Skype Unified Communications Engineer
JobID: 1716737
Category: Information Technology
Industry: Cox Communications, Inc.
Job Type: Full-time


This position is for an experienced senior engineer in the Microsoft Lync and Skype for Business technology space. This engineer with architect, implement and primarily support Unified Messaging and Lync/Skype conferencing solutions. This role will also support strategic initiatives that move services from on premise to Office 365.

Primary Responsibilities and Essential Functions:
• Design, build and implementation of conferencing solutions. On Premises (Lync 2010/Skype for Business) and Office 365 Multi-Tenant (Skype for Business).
• Interact with the team and internal customers to ensure continuity and customer satisfaction of services
• Actively participate in developing operational models, processes, and procedures.
• Responsible for deliverables of technical projects relating to messaging systems, collaborating with enterprise solutions design to deliver build diagrams and run documentation for operations.
• Work with service owners and business leaders to recommend solutions to address new business requirements
• Provide operations and Tier III support for the following Microsoft Platform technologies:
    * Skype for Business
    * Lync 2010
    * Exchange Unified Messaging
    * Office 365 Technologies
• Tier III support for client systems related to the technology using internal ticketing system ServiceNow. 


• Generally 8-10 years of experience in related field (i.e. Microsoft Platform technologies in a large enterprise) OR 3-5 years of experience in a related field if candidate has an advanced degree
• 8+ years of experience with Lync/Skype for Business.
• Success at migrating an enterprise environment to the latest version of Skype for Business to include cloud migrations such as Office 365 services
• Experience with routing and switching protocols, TCP/IP, QoS, VLANs, DNS and WAN protocols related to voice technologies
• Strong understanding of Windows Server 2012/2016
• Operation experience managing an Exchange Unified Messaging environment both on premise and in Office 365 and how it works with Lync/Skype
• Experience with using PowerShell
• In-depth knowledge of network captures and network troubleshooting
• Working knowledge of load balancing solutions
• Strong diagnostic and problem solving skills
• Ability to work on many tasks simultaneously
• High level of initiative and critical thinking
• Understand the integration of Lync/Skype systems within a Cisco IP telephony infrastructure such as CUCM and Cisco Telepresence.
• Outstanding customer service, communication and presentation skills
• Experience writing technical documentation for use in operations
• Ability and willingness to work under a rotational escalation On-Call team

• BS/BA degree in related discipline desired (computer science, engineering)
• Microsoft Certified Solutions Expert (MCSE) certification, Cisco CCNA Voice or CCIE Voice and/or PBX vendor certifications are a BIG plus
• Experience with Microsoft ADFS, DirSync, SCCM and SCOM.
• VoIP/telephony experience with multiple solutions (ie. Cisco, Avaya/Nortel), working knowledge of PBX integration scenarios (ie. Skype Server deployed with the intent to handle voice communications; including the ability to make inbound and outbound PSTN voice calls via third party PBX, gateway or SIP Trunk


About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6305 Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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