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Lead Solutions Architect

Cox Communications

Atlanta, GA
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Lead Solutions Architect
JobID: 1719310
Category: Information Technology
Industry: Cox Communications, Inc.
Job Type: Full-time


Cox Communications is seeking highly motivated, experienced and enthusiastic Solution Architect, IV to guide the development of our Customer Care Agent Desktop Tools. The Candidate is responsible for planning, leading, organizing, and motivating agile delivery teams to achieve a high level of performance and quality in delivering software that provide exceptional business value to users.    Through the Agile Process manages the development and implementation of projects requiring technical experience &/or education (IT) to meet business process initiatives, process improvement, product launches, other strategies and objectives. Analyzes existing agile management methods to promote effective operations through standardization, collaboration, simplification, discontinuance, or other methods.

Primary Responsibilities and Essential Functions:

Establishes an understanding of current and desired business process designing solutions aligned to comprehensive assessments of design impacts upon people, process, and technology. 

Acts as advocate for the business client as an authority on technical capabilities and functional architecture designed to address client business problems.

Translates the business client’s requirements into specific systems, applications or process designs for complex solutions and enabling platforms.

Provides technical direction in support of the Assured and Enterprise Portfolio Management (EPM) processes.

Provides direction for planning, design, and execution activities.

Participates in the conceptual phases of identifying and solving business problems and initiatives.

Participates in development of high-level estimates in support of business case development.

Understands enterprise architecture roadmaps and promotes solutions that make progress towards that vision.

Creates solution architecture diagrams and other design artifacts representing the approach and effect of new proposed solutions.

Collaborates closely with and guide development teams during all phases of the development lifecycle.

Partners with boundary departments and development groups to provide input for roadmap and strategy building for other teams. 

The Solution Architect partners with the business to understand needs and identify solution strategies that align with Cox’s architecture roadmaps and standards, leverage existing common solutions and services, meet financial targets (cost and benefits), and minimize risk.




5+ years’ experience working within cable or telecommunications industries working within BSS

3+ years’ experience in a business process design, business analyst, or solution architecture role, providing solution guidance and leadership to matrixed teams.  

5+ years’ experience in full development life cycle, with significant experience in delivering applications and solutions in a production environment.

3+ years’ experience leading in the design and implementation of Application, Integration, and Data Architectures.

Individual should have strong analytical skills and be capable of translating complex business problems into conceptual solutions that fit the business need.

Individual should have strong leadership and relationship skills.

Individual should have a proven track record of working autonomously in an unstructured environment, using critical thinking and decision-making skills to drive out solutions to complex, often ambiguous problems 

Requires BS/BA in related discipline (i.e., Computer Science, Computer Information Systems, Business Admin, or related educational focus) 

Knowledge of industry standards eTOM and SID models


Experience working within business transformation programs desired.

Proficiency/experience with Pega PRPC preferred.

Proficiency/experience with ICOMS billing system preferred.

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and


Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6305 Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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