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Lead Trainer, Employment and Community First (ECF) - Nashville, TN

UnitedHealth Group

Nashville, TN
Job Code:
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Job Details

Lead Trainer, Employment and Community First (ECF) - Nashville, TN(Job Number:705467)

Here at UnitedHealth Group, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)


ECF CHOICES Program offers person-centered care planning, care coordination, and support services for individuals receiving  Home and Community-Based Services (HCBS).


The Director of ECF CHOICES will assist with the implementation and successful execution of the Employment and Community First (EFC) CHOICES program. A new program that will be a component of the CHOICES program that will allow the state to provide HCBS more cost-effectively in order to service more people with intellectual disabilities and begin servicing people with other developmental disabilities. 


Primary Responsibilities:

  • Shall be responsible for the development and implementation of all ECF CHOICES staff training requirements, providing ECF CHOICES Support Coordinators and other ECF CHOICES staff with current information on best practices and program enhancements or modifications, and attending meetings as requested by TENNCARE
  • Responsible for conducting training needs analysis for the Support Coordinators and developing all training materials, communications and activities to meet the organization's job / role requirements
  • Conducting ongoing evaluations and assessments to ensure effectiveness of programs and recommending / implementing modifications as necessary
  • May work with SMEs to obtain training content
  • May include design and development of online and web-based training materials
  • Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)
  • Engage / collaborate with appropriate stakeholders and SMEs to determine appropriate training content (e.g., products, processes, tools, skills needed)
  • Develop project plans for design / development of identified solutions (e.g., in-scope / out-of scope elements, timeframes, resources, roles / responsibilities, priorities, cost estimates, feasibility analyses, risks / assumptions)
  • Develop approach to evaluate achievement of learning objectives (e.g., learning assessments)
  • Determine applicability / availability of existing training solutions (internal or external), and procure as appropriate
  • Identify / incorporate appropriate learning activities / exercises needed to enable learners to achieve learning objectives (e.g., delivery timeframes, durations, techniques)
  • Create high-level organizational structure and scope of training content (e.g., content outlines, storyboards, sequence)
  • Identify and document resources needed to deliver training solutions (e.g., classroom resources, system resources, supplies)
  • Develop maintenance plan for training solutions to ensure ongoing applicability / effectiveness of training (e.g., to account for potential changes to organizational structures, systems, processes, procedures)
  • Document and communicate training design decisions (e.g., design documents, training approaches / blueprints)
  • Obtain / confirm required licenses / copyright approvals for training materials, as needed

Job Training Design & Development
Primary Location US-TN-Nashville
Other Location 
Organization C&S Tennessee
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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