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Learning Program Specialist

Home Depot


Location:
Atlanta, GA
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
115377
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Job Details

Learning Program Specialist - Atlanta GA 30308 Skip Navigation
Job Details

Learning Program Specialist (115377)

GA - Atlanta

  • Date Posted: Mar 2, 2018
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Learning/Training
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The Learning Program Specialist (LPS) maintains process and product expertise on all aspects of Home Depot's learning systems. The LPS is responsible for implementing Learning and Development programs and maintaining learning plans in the Learning Management System, as well as executing instructions for events Learning and Development supports in the field. The LPS serves as second tier escalation for all Learning and Development needs in the field.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 75% - System and Program Administration - Provides support for managing learning plans in the Knowledge Depot Learning Management System (builds courses, offerings, curricula and deploys to target audiences). Monitoring and responding to emails in the escalation mailbox providing customer-focused direction, advising on how to resolve issues, performing tasks, and handling critical customer issues. Organizes and executes travel and on-site logistics for instructor led training (ILT) events. Manages team resources (e.g., inventory, room calendars). Schedules, plans, and prepares meetings and presentations. Communicates and coordinates with instructors and vendors
  • 20% - Project Management - Supports key L&D implementation and enhancement projects. Coordinates large-scale field events with all levels of the organization. Partners with other associates to consult and make recommendations on program execution. Manages event and learner logistics (e.g., transportation, scheduling/planning, customer issues).
  • 5% - Data Analysis & Reporting - Analyzes data (e.g., evaluations, expense trends, training execution/programs) to make key decisions and provide recommendations to improve program and system health.

NATURE AND SCOPE

Position reports to the Learning Execution Manager

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience:
2 years

Physical Requirements:

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Preferred Qualifications:
  • Bachelor's degree in related field
  • Experience with the administration of Learning Management Systems and SharePoint
  • Experience with needs analysis, learning data analysis, and reporting
  • Proficiency with traditional desktop software, specifically Microsoft Excel and Access
  • Possesses working knowledge of HR
  • Experience working on projects

Knowledge, Skills, Abilities and Competencies:
  • CUSTOMER FOCUS: builds strong customer relationships and delivers customer-centric solutions
  • TECH SAVYY: anticipates and adopts innovations in working and navigating complex learning management systems and running reports
  • INTERPERSONAL SAVVY: relates openly and comfortably with diverse groups of people, including cross-functional teams; able to convey executive-level presence
  • PLANS AND ALIGNS: plans and prioritizes work to meet commitments aligned with organizational goals
  • RESOURCEFULNESS: secures and deploys resources effectively and efficiently
  • DRIVES RESULTS: consistently achieves results, even under tough circumstances
  • PERSUADES: uses compelling arguments to gain the support and commitment of others, oftentimes without authority
  • BUILDS NETWORKS: effectively builds formal and informal relationship networks inside and outside the organization
  • COMMUNICATES EFFECTIVELY: develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • SELF-DEVELOPMENT: actively seeks new ways to grow and be challenged using both formal and informal development channels
  • OPTIMIZES WORK PROCESSES: knows the most effective and efficient processes to get things done, with a focus on continuous improvement


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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